Novum Hotel Lichtburg am Kurfurstendamm

Exceptional

Very good

Basic Hotel

Liked: The room is okay
Disliked: The sign to the property was not easily seen from the street

Good, but I expected a...

Liked: The hotel was great for the price, but a few things definitely bothered me. I came 30 minutes before 3, they said the room wasn’t ready - understandable, I waited. Around 3 other people started checking in but no one gave us any attention. When I asked can I check in now, they said yes. I guess that’s a small thing, but made me feel not welcomed. Then they changed me city tax, I said I paid that through my Booking beforehand, showed the receipt but they still made me pay. The next day when checking out, the lady in the reception was super nice and I explained it to her, but the situation was still unclear - I was told to ask for a refund from booking.com. The floors in the room were dusty, white socks were instantly dirty. The water pressure in the toilet and the sink wasn’t great, water did not go away. Otherwise the location and everything else was alright.

Superb

Pleasant

Liked: Hello!The hotels’ location was perfect for us, very close to the spots and places we wanted to visit. For a quick trip the hotel is suitable.Unfortunately, the cleanliness of our room really would have been worthy of improvement.

Disappointing

Very good

Good