Name: Novum Hotel Leonet Köln Altstadt
Address: Rubensstraße 33, Cologne

Exceptional

Liked: I can tell you that everything was the same as described. Just normal.

Very poor

Bad

Disliked: It was smelling so bad all the time. The toilet wasn't so clean at all and the Tv wasn't working. Bad was really uncomfortable and destroyed. Absolutely not recommended for the price it was.

Good

Liked: Very friendly staff, 24 hour reception, comfortable bed.
Disliked: No kettle in the room. I understand this is German custom, so not a knock to the hotel.

Great value for money

Liked: Breakfast
Disliked: The curtains

Superb

Poor

Liked: The only thing we liked was the breakfast
Disliked: Staff at the reception was very rude, bedroom was smelling bad, the whole hotel was loud all night Car park very tight for €22 per night

A disappointing and disgusting experience

Liked: The location
Disliked: Our stay at Hotel Leonet from June 23 to June 27, 2025, was disappointing on several levels. At the time of booking, we were assured that secure parking for our motorcycles would be available. Upon arrival, this turned out to be false. We were directed to several parking garages that did not allow motorcycles, and it took us over 90 minutes to find a suitable spot on our own.Shortly after booking, we received multiple emails appearing to come from the hotel, which turned out to be phishing attempts. The hotel never issued any warning or follow-up about this, which we find extremely irresponsible.The check-in experience was chaotic. The receptionist spoke barely any English, was unhelpful, and kept interrupting the check-in to assist other guests or give directions. This left a disorganized and unwelcoming first impression.The condition of the room was unacceptable: mold on the walls, stained carpets, and in the corridors, visible bloodstains from squashed insects. The overall level of cleanliness was far below standard.The breakfast was minimal and poorly maintained — items that should have been cold, like cheese, were warm, and on one morning, there was no bread at all.To make matters worse, on our final day, we discovered bed bugs in the room. This is a serious health issue and completely inexcusable in any accommodation.Following our stay, we attempted to contact the hotel multiple times to report our experience and express our concerns. Unfortunately, we received no response whatsoever. The complete lack of follow-up or accountability further highlights the poor management and service.In summary, Hotel Leonet failed on every front — from false promises and lack of communication to poor hygiene and unresponsive customer service. We strongly advise against staying here.

It was nice stay

Liked: Everything was very nice
Disliked: Everything

Never again!!

Liked: The hotel has a very good location, just a short walk from the old city and well connected with public transportation. If you’re visiting for sightseeing, the location is definitely a plus.
Disliked: Unfortunately, the service was extremely disappointing. I had informed the hotel in advance that I would be arriving late at night. When I arrived, there was no one at the reception desk, and I had to wait more than 20 minutes. Eventually, a short man in casual clothes (only wearing a white shirt, nothing identifying him as staff) showed up. He was unfriendly, unprofessional, and completely dismissive.When I asked about the long wait, he simply shrugged his shoulders—no apology, no explanation. He told me my reservation had been cancelled, even though I had provided a credit card to guarantee it. There was no offer of a solution, no apology, and no effort to help.This kind of treatment is unacceptable. The staff showed zero respect or courtesy towards paying guests. Based on this experience, I do not recommend this hotel.