Novum Hotel Ahl Meerkatzen Köln Altstadt

Good

Very good

Central location, decent amenities and...

Liked: The location was super central and the staff was super amazing. Everyone at the front desk was super friendly and helpful. I wanna tell the management that they have hired the most amazing people at the hotel. Would love the stay there again if I come to cologne.
Disliked: The street can be noisy if you keep the window open

Pleasant

Comfortable stay

Liked: Very helpful staffGreat location for River and cityGood transport links and close enough to city centre to walkReally helpful member of staff lent me her own phone charger as I had lost mine Breakfast very good and not usually supplied for this price
Disliked: Area was a bit noisy

Passable

Last-Minute Transfer to Another Hotel

Liked: The location of the hotel is excellent, but unfortunately, I couldn’t stay there because they informed me upon arrival that the rooms were out of service. They arranged for us to stay at the Leonet Hotel instead and covered the cost of the taxi. However, there was a misunderstanding, the taxi driver initially thought we had to pay, but in the end, the hotel took care of it.Leonet Hotel was clean and comfortable. The room was quiet, and the breakfast was good, a typical German spread with bread, ham, cheese, yogurt, and various sides. The staff there were also very kind and welcoming.
Disliked: I can't comment on the hotel itself because, unfortunately, I never got to stay there. It was very disappointing. Although I confirmed my arrival for 23:00 earlier that day, I was only informed upon arrival at the reception that the hotel was out of service and no room was available for us. They arranged to send us to another hotel. When I asked why I hadn’t been informed in advance, the receptionist said it was the responsibility of the reservations team, not his.

Very good

Liked: Cool place
Disliked: Narrow room

The room was spacious, clean,...

Liked: Everything was great.
Disliked: Nothing to complain about.