Novotel York Centre

A great location and welcoming staff. Good facilities and rooms.

Liked: Clean; family friendly; great service.

Liked: Location; very friendly and helpful staff; rooms very clean and comfortable; excellent choice for breakfast, good late check out.
Disliked: Nothing.

Exceptional

It’s location makes it a...

Liked: Location excellent, disable accessible room very good
Disliked: Receptionist could have been more efficient, she was extremely slow and tried to charge me more than the booking I had made, luckily I had a screen shot of my booking showing the rooms and price. The remote for the TV did not work, had to have new batteries, then we still had to get someone out to get the TV to work that did not create a good impression and was extremely frustrating.

Superb

Liked: Amazing hotel very close to city centre 15 min walking distance. Great staff extremely helpful.
Disliked: Sauna can be hotter only 60 C

Very good

Superb

Great stay, highly recommend.

Liked: The staff were lovely. The pool area was great. The Sunday roast was the best I've had in a long long time! Breakfast was good.
Disliked: It did take over an hour to get room service delivered which sucked but the staff were very apologetic took off the tray charge. There was also no explanation of how to use the lockers in the pool area and the staff didn't know either, but it felt safe enough to just bring our bags into the pool area so it didn't matter much.

Superb

Liked: Great location in central York. The room was a great size for a family of 4. The breakfast was decent.

Superb

Great experience, facilities were great...

Liked: The pool facilities were really good, little boy loved it, children friendly and had an extra little room for them to play in great idea for families
Disliked: Thought price of breakfast was a little expensive so just paid for the room only