Novotel Wien City

Superb

Disappointing

Liked: It was clean and the location was perfect
Disliked: 1. We booked 2 standard rooms for 3 adults and 2 child. It was clearly mentioned when we booked the child of 8 years to stay for free. When we reached they didn’t accept to host us and the enforce us to book additional room. Saying the free stay of child for another room category. When we asked what if we booked family suite for all of us will it be ok to have value of free child they said no you have to book family suite and 1 more room.2. The electricity shut down for more than 30 minutes 3. They deactivated the room cards access before our check out time and they start cleaning while our luggages and important documents still inside rooms.

Superb

Good

Superb

Clean hotel close to public...

Liked: Hotel was clean. Close proximity to local transportation and eating places.
Disliked: Breakfast wasn’t included

Exceptional

Good

Disappointing