Name: Novotel Sydney Parramatta
Address: 350 Church Street, Sydney
Telephone: +61-370-732-900

Novotel Sydney Parramatta Guest Reviews

Overall Average Score:

Good (3.6 out of 5)

Write a review

Good location but plenty of...

Liked: Property was in a good location with lots of restaurants nearby.
Disliked: Bathrooms could do with some extra cleaning. Mould throughout the shower and something growing on the shower head.Requested a replacement hair dryer as the one I had sounded like it was about to blow up. Was not actioned. Asked for extra water bottles to be left by hsk and the one bottle we had wasn’t even replenished. Hsk team member left another guests room open whilst getting me more water. A big no no, thankfully it was my friends room but sone training for your team needed around this for security reasons. Room type booked not available, advised on the day, only offered $40 comp parking when the rate difference was over $120. I had to ask for additional compensation. This should be offered without having to be asked for as common practice

Comfy, great location, excellent staff

Liked: Bed was comfortable, room we booked wasn’t available but staff found us an alternative and were really good to deal withLocation excellent

Bad service

Liked: Location
Disliked: Air con too cold, reception promised to change it but it never happened.Room phone was not working at all even after multiple requests. Shower drain was blocked. Reception staff are too cold. Beds always keep moving.

Superb

Don't accept if they offer...

Liked: Nothing
Disliked: We were living in room 13 on level 10. A room where there was only a small triangular window. We didn't get any Sun at all. We felt like we were living in an ATTIC. The toilet needed maintenance. The ceiling of the toilet was about to collapse. We were not able to turn off the exhaust fan in the toilet and continuously running the exhaust fan made it difficult to get a good sleep during the night..