Ideally situated between the railway station and the city centre. Good service and comfortable room.

Liked: Comfortable and the curtains blocked out any light at night.
Disliked: If you take the keycard out of the slot which allows you to use the lights when you go out, the sockets stop working, meaning your phone/computer isn't charged on your return.

Liked: Friendly staff.
Disliked: Cost of breakfast.

Very good

Liked: Everything was great - the room was really comfortable and surprisingly spacious. Staff were very friendly and helpful.
Disliked: The tap on the shower was broken which made it difficult to change the temperature.

Good

Liked: It was a nice place - staff were friendly
Disliked: Car parking wasn't great - not many spaces

It was ok, some receptionists...

Liked: Thank you for the wedding treats.
Disliked: Room 218 was too dark, not much light. Bathroom and toilet needs updating, for value of money it’s too old. It’s nice that you provide dressing gown but they were not for everyone because very small and very harsh, hard and old.

We loved it & will...

Liked: How close it was to the town centre, the pool & breakfast choices.
Disliked: How the toilet was separate from the bathroom.

Very good

Liked: I was visiting for a show

Exceptional

Very good

I would recommend Novotel. However,...

Liked: The receptionist was so nice and helpful. In terms of location, the hotel is very convenient. It is a family-friendly hotel with basic interior and services.
Disliked: Although I booked the executive room, it was less than basic in terms of furniture and view. To be honest, I expected way more.

Superb

Liked: Really friendly check in. Nice reception area. Super shower. Convenient fridge in the room. Fab location.
Disliked: No bath . No view due to other surrounding high rise buildings.