Exceptional

nice and convenient hotel

Liked: Room size and pool goodReceptionist very helpful
Disliked: parking space very tight

expected better service for the...

Liked: Location
Disliked: The sofa bed was not ready for the toddler on our arrival. We were told that it would be ready by the evening but it was not. We had to ask the reception to make the sofa bed for him several times saying that he was very tired and needed to sleep. We were not allowed to make the sofa bed for him ourselves and we were made to wait for a housekeeping staff for over an hour to make his bed. By then the toddler fell asleep on me. One of the lights in the room was making noises all night and there was no plug to stop it.. There was no sink in the toilet, which was separate from the bathroom/shower room, so having to go to another room to wash hands is not very hygienic.

Exceptional

Disliked: No air condioninv

Room not clean or checked...

Liked: Close to station
Disliked: There was a plate of cakes in the room with the words Happy Mothers Day written in the sauce. Obviously been there since 10th March. My visit was 27th May. Disgusting. Staff did nothing about it and kept saying "no it can't be" until I showed them the photograph.

Tired hotel, good location

Liked: Central location was ideal, with 24 hour access and security overnight. Beds were comfy.
Disliked: Room was tired, scruffy and old fashioned. Air con didn't work. Gym facilities were old and tired, and not well looked after. Three adults booked in and staying in the room and only provided enough cups, saucers, towels for two. Not the feel of a 4 star hotel at all.

Good

Passable

Pleasant