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AustraliaNovotel Nottingham Derby Guest Reviews
Overall Average Score:
Good (3.8 out of 5)
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Roy Sat, 7 January 2023
Bad
Tawnie Thu, 15 December 2022
unprofessional service
Liked: nothing as I couldn’t have my room due to the hotel being closed when I got there
Disliked: the fact I’ve now received a parking fine for parking in the property car park while I try to find other accommodation due to being told the hotel was closed on arrival
Charlotte Sun, 11 December 2022
cancelled our room with only 4 days notice due to Asylum seekers occupying the hotel
Disliked: Cancelled our room with only 4 days notice due to Asylum seekers occupying the hotel, we booked in advance to get the best price and ended up having to book another hotel at double the cost due to the late notice. When asked why they were cancelling our room I was told theyre not allowed to disclose this information as instructed by head office but a quick google search told us it had been occupied by asylum seekers therefore closed to the public, disappointed it took them so long to let us know.
Charlotte Sun, 11 December 2022
cancelled our room with only...
Disliked: Cancelled our room with only 4 days notice due to Asylum seekers occupying the hotel, we booked in advance to get the best price and ended up having to book another hotel at double the cost due to the late notice. When asked why they were cancelling our room I was told they’re not allowed to disclose this information as instructed by head office but a quick google search told us it had been occupied by asylum seekers therefore closed to the public, disappointed it took them so long to let us know.
Esosa Tue, 29 November 2022
Exceptional
Divina Mon, 21 November 2022
Passable
Therichastill Sat, 12 November 2022
Exceptional
Sharon Wed, 9 November 2022
Perfect
Sharon Wed, 9 November 2022
Exceptional
Janice Tue, 8 November 2022
Bad
Disliked: Well I can't give a review as you Cancelled my booking stating you were closed .But when we drove past you were clearly Open!But we'll done as we stayedat the HolidayI Inn and had a fabulous stay.So thank you .I suggest you are more honest with your guest.You all so made us cancell the booking or were going to charge us. Yours Sincerely Janice
