Overall a fine experience.

Liked: View; accommodations.
Disliked: WiFi was inconsistent. There was nothing in the room that explained the options available in the hotel.

Perfect location in Jubilant NewYork

Liked: Location,Immaculate facility and fixtures,tremendous Times Square view from the room.
Disliked: Complicated access as you need to take lift to reach the lobby and another lift after walking to reach rooms, no water no sleepers no robe in the room, fridge had no supplies inside it.

In the hearth of New...

Liked: Location excellent! The staff was superb, always laughing and ready to fulfill any wish. Especially Stella in the reception made us feel very welcome, she is a real pearl for Novotel! Our room was facing Times square.
Disliked: It was a little bit complcated to have to take two lifts. However, this was not a big issue.

Disappointing

Superb

Liked: View from the outside lounge area is great.
Disliked: upon checking in told room would not be ready for 30-60 minutes - when we went back room was ready and staff was very curt when I asked about the additional charges that they hold on card and then credit back. Believe he was the french gentleman.

Okay

Liked: Location was good
Disliked: I would rate this property 3 star. I don?t know how booking.com rated this hotel 4 star. Rooms are very small. Queen beds are smaller than other hotels. Only one person can fit the washroom. Hotel carpets are very old. No coffee maker in the room. No fridge. No guest parking on site so you have to park your car somewhere else.

Superb

Liked: Thought it was a lovely hotel. Excellent location. Rooftop bar overlooking times square. Enjoyed our stay.

Good

Excellent!!! Can?t wait to visit...

Liked: Everything! I love that it was so incredibly clean, the terrace is what really make?s this hotel unique. We all had a great stay including my kids under the age of 11.
Disliked: No coffee maker

Exceptional

Liked: Everything
Disliked: I liked energy thing it wasn?t one thing I didn?t like