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Novotel New York Times Square eeee
Novotel New York Times Square, 226 West 52nd Street, New York City, NY | Area: Times Square - Theatre District
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BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
4.2
HOTEL RATING: 
EXCELLENT
4.2 out of 5 (1789 Ratings)
0.7 miles from New York City centre
BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
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Hotel Description
Spacious contemporary rooms and a Theater District location are reasons our guests have a comfortable stay at the Novotel New York Times Square. Children under 16 receive a gift at check-in and are treated to kid-friendly balanced meals at the Novotel New York Times Square. The hotel has 480 contemporary and spacious rooms each offering a 46-inch LCD TV a desk a hairdryer and ironing equipment. Internet access is available for a fee. The hotel offers a 24-hour business center and the trendy Supernova restaurant serves breakfast lunch and dinner. Nearby parking is available for an additional fee. The hotel is in Midtown's Theater District on the corner of 52nd Street and Broadway a few blocks from Times Square and Central Park. LaGuardia Airport is a 20-minute drive JFK International Airport is 30 minutes and Newark Liberty International Airport is 30 minutes away (all times dependent on traffic conditions). The subway stop is a block away for access to points throughout Manhattan. You can walk five blocks to Carnegie Hall and hop on the 57th Street bus for a few minutes' ride east to Fifth Avenue shopping.
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7
1 room
7
2 guests
Amenities View More
E
Fitness Center
w
Non Smoking
r
Pets Allowed
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
B
Airport Shuttle
Other Amenities
` Pets Allowed
` Restaurant
` Meeting/Banquet Facilities
` Parking
` Room Service
` Air Conditioning
` Babysitting/Child Services
` Bar
` Concierge Service
` Currency Exchange
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Hair dryer
` Spa
` fitness center
` alarm clock
` 120 AC
` Accessible facilities
` Bell staff/porter
` Cable/Satellite TV
` Calling card calls
` Ice machine
` Iron
` Non-smoking Rooms
` Outdoor parking
` Security
` Souvenir/Gift Shop
` Translation services
` TV
` Voice mail
` WiFi available in all areas
` Bedding

Novotel New York Times Square Guest Reviews

OVERALL AVERAGE SCORE: 
EXCELLENT (4.2 out of 5)

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4

Very Good - 4.0 out of 5

Steven, North Falmouth, visiting Walter Kerr Theatre Sun, 1 April 2018

Overall a fine experience.

Liked: View; accommodations.
Disliked: WiFi was inconsistent. There was nothing in the room that explained the options available in the hotel.

1.7

Poor - 1.65 out of 5

Elaine Mon, 10 December 2018

Appauling customer service

Liked: Location
Disliked: Beds are sold as suitable for 2 adults, they are smaller than an average small 4ft double and do not fit 2 adults, we complained and after wasting an hour or so negotiating we were offered a second room for a rate of 379 for 2 nights, originally advised this would be 1600, then 900, then 379. Clarified the next day before agreeing to take the room that this rate was the overall final payment due for 2 nights and we were advised it was. On this premise we took a second room . Upon check out we were told the bill was 911 for the 2 nights. Manager came out and advised she told us this was figure and 379 was a nightly rate,she did not and the conversation was with 2 of us. dismissed what the front office staff advised and was rude and completely ignorant to what we as customers were saying. Refused to review CCTV as they don't have audio, however the front office staff member wrote final payment on a receipt which they never actually gave us. They took 200 as a pre auth on debit card and we were not once told the final bill would be over 900 dollars. We paid 450 dollars in the end on top of 1700 for the other room. Then 2 days after check out they took an unauthorized payment from our debit card of 400. Absolutely disgraceful service and incompetent staff, no transparency 're rates and absolute rip off for what you get. Could do a lot regarding training staff. Official complaint has been lodged with relevant authority in America and here in Ireland. Roof top bar is not roof top it's at the reception level check in. The bar was also unavailable for 2 days we were there as private functions on so no facilities for guests to use.

4

Good - 3.95 out of 5

Vicky Mon, 10 December 2018

Great location and hotel

Liked: Fantastic location though not noisy. Beds really comfortable. Subway 2 min walk. Most places were in walking distance.

4.8

Exceptional - 4.8 out of 5

Ping Sun, 9 December 2018

great experience

Liked: great location with beautiful view.
Disliked: the front desk is a little bit slow to response.

3.2

Pleasant - 3.15 out of 5

Andrea Sun, 9 December 2018

Pleasant

Liked: Location, cleanliness and service in general.
Disliked: The bathroom sink is not deep enough causing the water to spill out every time I open the faucet and wash my hands and face. Had breakfast once only because I didn't like I had to pay extra for the espresso coffee. I personally don't really like the reception to be on a different floor than the street.

3.6

Good - 3.55 out of 5

Sayeed Sat, 8 December 2018

Good

4.6

Wonderful - 4.6 out of 5

Kevin Sat, 8 December 2018

Superb

5

Exceptional - 5.0 out of 5

Pauline Fri, 7 December 2018

Exceptional

Liked: Everything. The viewof times sq. The staff. The cleanliness of the hotel.
Disliked: Everything was just perfect

5

Exceptional - 5.0 out of 5

Sameer Fri, 7 December 2018

Exceptional

5

Exceptional - 5.0 out of 5

Darlean Thu, 6 December 2018

A wonderful hotel!!!

Liked: The location was perfect
Disliked: Liked everything

4.8

Exceptional - 4.8 out of 5

Patricia Thu, 6 December 2018

Memorable and will recommend to...

Liked: Staff provided coffee and tea makers and bag checks with utter cheerfulness. Housekeeping staff said Welcome, everyone very nice!

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Novotel New York Times Square 226 West 52nd Street, New York City, NY