Novotel Miami Brickell Guest Reviews
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|2.6 miles from Miami centre|
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User601 Wed, 16 June 2021
Farryn Wed, 16 June 2021
Liked: The location. Close to grocery store & good food
Disliked: Well first the price is different once you check in from what booking.com says. Told me a $100 deposit but it was $100/ nightly. Also there is no daily housekeeping. Never came to dump our trash, make our beds or get dirty towels & we were there 3 days. On top of that the beds were really uncomfortable unless you like extremely firm beds. Second night there, people next door argued for like an hour + and it woke us up. We brought two drinks at the pool that were pretty much virgin and it was almost $26 (smh).
Marian Tue, 15 June 2021
Liked: The common area smelled great and the staff was very pleasant. Rooms were nice but booking.com need updated pictures. Our room was small compared to the pictures provided. The view was great and the location is great if you need to go get food or go grocery shopping. Publix is across the street. You can also purchase small items downstairs in the lobby like toothpaste, slippers, bandaids, snacks etc. Rooftop pool is nice as well.
Disliked: There is only a refrigerator in the rooms no microwave. Also, booking.com stated there was a $100 incidental fee, when I arrived to the hotel, they said the incidental fee was $100 per night. Hopefully this is corrected by the time I finish this review. Walls are extremely thin, so if you are traveling on business or need sleep I would not recommend.
Mitchell Mon, 14 June 2021
Masiel Mon, 14 June 2021
Liked: The hotel was beautiful. However, the food is not that good and the rooms have a rare smell.
Joanne Sun, 13 June 2021
Liked: It was good not the best
Amanda Sun, 13 June 2021
Heather Sat, 12 June 2021
Staff was not friendly
Liked: Pros: Our room was clean, comfortable bed, awesome view. The rooftop looks really nice. Hotel seemed safe and parking underneath in the garage was convenient.
Disliked: Cons: the staff was kind of rude. We walked in and without even saying hello, the front desk person snapped at us, ?you can?t park out there?. We had the car running in front until they could get us the pass for the garage. However, they refused to check us in until we moved the car. Also, they strangely don?t have any food or beverage service on the rooftop until noon (at least on Sundays), which is of course the time that you?d need to be out of your room by. It would have been nice to have coffee/breakfast on the rooftop before we left. Finally, it took us at least 20 minutes to get a mimosa/water at the lobby bar, despite there being only a couple of people there, and the bartender appeared very irritated with me when I ordered our drinks.
Danijela Thu, 10 June 2021
Liked: Great location! Awesome hotel! Awesome staff! I?d for sure stay here again!
Disliked: How clean it was!
Francine Mon, 7 June 2021
Liked: Convenient for getting out to the other parts of Miami like Coral Gables, Coconut Grove. Nice rooftop pool w/a great view. Everyone wore masks indoors. Conveniently next to a grocery store.
Disliked: They charge extra for what should be included. For example, our suite didn?t come with a robe or slippers. You have to buy them at front desk for $70! Hotel suite view was of parking lot. There are hotels w/better city and ocean views in Brickell at a similar price point. Poor lighting in the living room of our suite. Front desk never picks up the phone. Hotel decor is too pink for my taste.