Novotel Melbourne On Collins

Nice and clean in a...

Liked: Location and cleaning staff were great.
Disliked: 3 out of 5 lifts not operating and took multiple request for staff to allow access to stairwells. Staff didn’t really seem to be making an effort to make customers a priority.

Good

Exceptional

Liked: It was a basic cheap room, but the room was more spacious than other hotels, and the room service food was delicious and good. Pasta was also delicious. And the restaurant on the 3rd floor also had wonderful food and delicious food. And I was moved by the kindness of the elderly male employee.
Disliked: It was uncomfortable with the shower attached. It would have been more perfect with the shower cord.

Good

Liked: It's always great staying here, close to everything.
Disliked: We should have had our room serviced while we were out, but it didn't happen, so no coffee refills and no milk.

Exceptional

We had a wonderful experience...

Liked: We had requested a room with a view if possible and away from the lifts. This was met to a point.The buffet breakfast provided variety, nutritional options and great coffee
Disliked: Our view was lack lustre due to the pool undergoing refurbishment. Unfortunately, there were issues with the lifts causing delays

Good

Liked: Rooms were clean. Beds were comfortable. Food was nice and atmosphere was nice. Walking distance to many attractions in Melbourne too.
Disliked: The pool was under renovation, an email or notification before our stay would have been nice, so that we didn't avoid disappointment on arrival. Also, valet parking at pick up was a bit disorganised. One lift working for a busy weekend was a little annoying too.

Staff were fantastic

Liked: Bar area was lovely comfortable and spacious also loved the bathrooms had bath not shower only
Disliked: The lifts weren’t working properly and the pool area was closed - this only happened after we already booked and we weren’t notified. Was very disappointing as I specifically booked his hotel because it had a heated indoor pool

Good location but hotel average

Liked: Great location, hotel car park available, well priced family rooms
Disliked: Lifts were not working, took us half an hour to get out of the hotel on check out. Pool was also unavailable. Bar closes early on a Saturday night, a used room service tray in the hallway when we checked in was still there when we checked out. One of the pull out beds for the kids was extremely uncomfortable and the other was dangerous, looked like an old gaol bed with very sharp metal corners, not great with toddlers running around.