Novotel London Excel Guest Reviews
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Terri Sat, 2 August 2025
Recent stay
Liked: How easy it was to commute to & how it close to venue we were visiting. The breakfast was really good. Although close to airport, didnt hear anythiing until morning
Disliked: Bed seemed to dip in the middle but no other major dislikes
Georgina Sat, 2 August 2025
Staff need to smile
Liked: The bed was comfortable The shower was good
Disliked: Room was hotLady on reception was very rude hardly made eye contact didn't greet us when we arrived. Handed us a key said what floor we were on and turned back to computer. No asking about breakfast... Where the bar or restaurant was. Which way to go for lifts
M Sat, 2 August 2025
Very good
Atul Fri, 1 August 2025
Terrible
Liked: There nothing special to like. Rooms are not good, housekeeping do not never take any request urgently.
Disliked: It was whole bad experience. Room are not good, mattress are very hard and the sofa cum bed was terrible. Any request I made attended very late or not attended. I reminded 3-4 times.
Gavin Fri, 1 August 2025
Good for a short stay...
Liked: Excellent location away from central London. Big rooms and spacious bathroom. Very decent gym!
Disliked: Carpet needs deep clean.
Beverley Thu, 31 July 2025
Exceptional
Emmanuel Thu, 31 July 2025
Awesome and felt more relaxed
Liked: Serene and quiet
Maddy Thu, 31 July 2025
Exceptional
Supreeth Tue, 29 July 2025
Very good
Aidelebe Mon, 28 July 2025
Exceptional