Novotel London Excel

Fabulous

Liked: Location
Disliked: Nothing

Passable

Liked: Room was spacious
Disliked: The lighting inside the room was very dim. No water, no proper cleaning, no first aid, barely picks up the phone at the reception or room service or house keeping. No concierge service either.

Comfortable and pleasant, thanks to...

Liked: I would like to express my sincere appreciation for Miss Rutvi at the reception. She was exceptionally kind and helpful during my check-in. When my credit card wasn’t working and I was unable to connect my phone to the hotel’s internet, she patiently assisted me and guided me through resolving both issues. Additionally, as the chef was not available at the time, she went out of her way to help me order food, which I greatly appreciated.Her professionalism and willingness to assist truly made a difference in my stay. I am extremely grateful for her support. I would also like to mention that the rest of the staff were equally polite and helpful, contributing to a pleasant overall experience.
Disliked: However, I would like to mention one concern: although I had booked an executive room, drinking water was not provided for the first three days. I received it only on the last day after I inquired at the reception. I hope this issue can be addressed for future guests.

Fantastic family trip, ideal for...

Liked: Location, very comfortable, great staff
Disliked: Nothing to add

Nice hotel, superb breakfast, comfy...

Liked: I like everything, staff was helpful and fast, didn't wait even 10 minutes to get the keys, room was very tidy, clean, the bed was very comfortable, location superb, breakfast was awesome, everything fresh, super tasty, nice children's menu for dinner, big portions
Disliked: There is nothing to say, everything was super

Pleasant

Excellent hotel would highly recommend

Liked: Staff where very friendly Ideal location
Disliked: Nothing

Very good

very easy, friendly staff, great...

Liked: very handy location for the o2