Novotel London Excel Guest Reviews
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Write a review
Ayman Thu, 12 June 2025
Very good
Justine Wed, 11 June 2025
Exceptional
Anonymous Wed, 11 June 2025
Exceptional
Beth Wed, 11 June 2025
Exceptional
Anonymous Tue, 10 June 2025
Exceptional
Deepti Mon, 9 June 2025
Great location, clean and comfortable
Liked: Location was fantastic and the hotel was lovely too.
Disliked: Breakfast wasn’t included
Jimenez Mon, 9 June 2025
Superb
Tanya Mon, 9 June 2025
Exceptional
Liked: Room upgrade to executive suite for free
Jordan Sun, 8 June 2025
Pleasant stay, nice area with...
Liked: Very close to Custom House station, easy to navigate from there!
Disliked: The toilet was separate to the actual bathroom which was different, also there was a slight lack of privacy as the doors didn’t lock and the bathroom door had a gap in it for all to see…
Lynne Sun, 8 June 2025
Vomit
Liked: The location
Disliked: The room was below par. It had wet carpet, that housekeeping had obviously tried to clean but failed to remove the odour of vomit from the previous guest. The smell was very pungent. When we complained, the staff, especially the manager, was very rude & of no help, we were told the hotel had overbooked & no rooms were available. We were given a spray to clean ourselves. Would not stay here again.