Exceptional

rip off, rude staff, understaffed...

Liked: nice hotel reception staff were lovely on arrival
Disliked: bar and restaurant staff (one man in particular) was so rude and obnoxious to us. I will be sending his name in a further e mail to manageralso myself and kids got no sleep until 3pm as there is a nightclub outside and the noise was so loud it kept us all awake.

Disappointing and rushed.

Liked: The location was good and the rooms were a good size and well kept and clean.
Disliked: The customer service. On arrival (3.15pm) we were greeted with a large group from America in front of us - it would have been better if there was more than one person on the desk as the queue was out of the door or to contact people and let them know to either come earlier or later. It was 3.30 by the time we were served - our book on was booked for 3pm. We were then told our room wasn’t ready as housekeeping hadn’t been in and would be 15-20 mins so would we like a free drink. We explained we had to be somewhere at 4.15 and it was booked for 3. We asked if there was another room and we were told there was a double room instead of 2 single’s. We asked if we could have a discount for this to be told no it’s the same price. She constantly kept looking at the list of room numbers on the desk and then couldn’t get the keys to programme and it was 4pm by the time we eventually got given a room which was apparently a more expensive room. They then said someone would have to come and set up the sofa bed. This was done whilst we were out. Our room should have been ready and I feel that an hour late for a room is just not acceptable.

Very good

Exceptional

Exceptional

We loved the location

Liked: Loved the pool iwas excellent so cleanTowels lovely. Room was lovely bathroom excellent. House keeping very good. On the down side we had to keep getting rooms key updated it did work most of the time. Staff where very good and helpful.
Disliked: The system for the key. The TV not enough channels. Not being able to order food in the evening.

Friendly helpful staff. Comfy. Always...

Liked: Close to everything required.
Disliked: Price for Saturday night !!

Mixed

Liked: Staff were ok.place to store luggage.
Disliked: Oat milk and marmite at breakfast.scrambled egg was gritty