Novotel Den Haag World Forum

Spacious room and locely stay...

Liked: Fabulous for kids. Breakfast was amazing for the whole family! Location and the fact that you get a discount to Corpus buying a voucher at the hotel makes it ideal if you want to visit Corpus as we did. The room was very spacious.
Disliked: There's not much we did not like. The kettle in the room was broken but was very quickly replaced by the awesome staff.

Exceptional

Very poor value for money

Liked: Nothing
Disliked: Poor service overpriced, uncomfortable beds etc…

Not the usual Novotel standards

Liked: Big rooms. Big windows which can be opened. Very safe area. Parks around.
Disliked: - A very big hotel, with 12 floors has only 2 elevators. It took us ages to get to get up and down from the 10th floor.- The breakfast was so disappointing for a Novotel hotel. A lot of products were out of stock one hour before breakfast closure - for example the tomatoes. If asked... the staff replied that they run out. Same for the fruits. So we were only left with a lot of cucumbers.- Parking fee 25e per day- Sauna fee 10e per person- Bicycles are way cheaper to rent by online apps than from the hotel.- Clogged draining- Noisy hallway. You hear all the other doors from the floor snapping closed.Would not choose this hotel again :(

Exceptional

Family stay 19-21 February

Liked: The hotel is in a good location. Family room is enough good for staying for 2 adults and 2 children. There was a bath tube in our family room what was very nice for my kids.
Disliked: It was nightmare with parking area. The hotel charged money from me but the staff was not aware that parking spots are all blocked. Then I got refund and needed to find another parking place which is 3min drive from the hotel. A lot of people had the same problem in this day.

Value for money hotel in...

Liked: It is a value for money hotel. Nice area close to shops, cafes etc. Not in the city center but access to the center is convenient throught public transport.
Disliked: The room was not big enough but it was acceptable for a 2-day stay with kids. Bathroom was quite old but it is still kept in a clean state. It would be more convenient if the bar/restaurant at the ground floor had a wider range of dinner choices (i.e. pasta) to fulfill the needs of families with children.

Bad

Liked: Its poor service of customer care.
Disliked: I booked through booking.com. I have contacted to booking.com several times for lost of my items but they responded with AI generated response. I follow up with hotel and they also dont respond to my email. its bad experience. they do not care once you booked the property and get money.

Pleasant