Novotel Cardiff Centre

I paid for the room and included the option to cancel up to the night before. I received an email a few days before arrival to check in on-line. When I followed the link to do this, I got part way through, then the web-site kept throwing an "Oops there's been an error" message, and it wouldn't let me complete. So I rang the hotel and checked in that way - no problem.However, when we got to the hotel and spoke to the receptionist to organise access to the room, she informed us the room had been locked for some reason by the lady who I rang to check us in. This was a little inconvenient as time was running short for us to get to the concert we'd booked, in time for the start. It was then they promised to sort it out, and offered us a drink in the restaurant / bar. It was here we were introduced to Anthony, and can't praise the guy enough. Not sure if he was bar manager or something else, but he listened with an interested and sympathetic ear. He instantly authorised a couple of pints of beer (on the hotel) for us, and a little later, when myself and my girlfriend decided to eat there, he even told us not to worry about paying for the meal! Amazing service. He then gave us a sending off gift of another free drink each. So cannot praise Anthony enough. We went from feeling a little glum and let down, to very happy. Well done Anthony and well done Novotel - you need to hang on to this man!

Liked: Room; staff.
Disliked: Room was locked on arrival.

Very good

I recommend this hotel.

Liked: The hotel is located close to the center, the rooms are clean, the staff is polite and attentive, a great bonus for hotel guests is free use of the gym and swimming pool.
Disliked: The breakfast quite expensive.

Exceptional

Liked: I liked everything, the pool and especially the gym and also the daily cleaning
Disliked: None

Very good

Exceptional

Great hotel, nice rooms &...

Liked: Large, clean, comfortable room
Disliked: Nothing

Absolutely awful wouldn’t stay again...

Liked: Not much to be honest probably that it’s near the centre.
Disliked: well there was no seal on the showers so it exploded then I got downgraded rooms and the charger came out the wall and it didn’t have an earth cable so dangerous. The pool was freezing cold and the sauna and steam room didn’t work. The staff were so rude aswell.

We love the Novotel Cardiff...

Liked: It’s location, it was clean and tidy, easy to find our way around, great food and fantastic helpful staff
Disliked: The cost of parking was high and it was only when we asked after paying for the first day, that we realised there was a better rate for hotel guests.

Passable

Liked: I like about the property it was Pool and gym
Disliked: First of all,our children bed wasn’t ready before we check in.When I completed about it then they sent someone to make the bed for us.Not only that the cleanness of the hotel room was worse.