Novotel Cardiff Centre

I paid for the room and included the option to cancel up to the night before. I received an email a few days before arrival to check in on-line. When I followed the link to do this, I got part way through, then the web-site kept throwing an "Oops there's been an error" message, and it wouldn't let me complete. So I rang the hotel and checked in that way - no problem.However, when we got to the hotel and spoke to the receptionist to organise access to the room, she informed us the room had been locked for some reason by the lady who I rang to check us in. This was a little inconvenient as time was running short for us to get to the concert we'd booked, in time for the start. It was then they promised to sort it out, and offered us a drink in the restaurant / bar. It was here we were introduced to Anthony, and can't praise the guy enough. Not sure if he was bar manager or something else, but he listened with an interested and sympathetic ear. He instantly authorised a couple of pints of beer (on the hotel) for us, and a little later, when myself and my girlfriend decided to eat there, he even told us not to worry about paying for the meal! Amazing service. He then gave us a sending off gift of another free drink each. So cannot praise Anthony enough. We went from feeling a little glum and let down, to very happy. Well done Anthony and well done Novotel - you need to hang on to this man!

Liked: Room; staff.
Disliked: Room was locked on arrival.

Exceptional

Liked: Loved our stay - can't wait to come back!We absolutely loved our time at Novotel Cardiff! The location is perfect - just minutes from the city centre but still peaceful. The staff were incredibly kind and welcoming, always ready to help with a smile. The pool, sauna, and jacuzzi were a real treat - so relaxing after a day of walking around the city. Everything was spotless, and the whole place felt fresh and well cared for. The bed was super comfy - we slept like babies! We're already looking forward to our next stay.

Very good

Very good

Liked: Rating: 8.5/10I recently stayed at Novotel Cardiff and overall had a great experience. The hotel has good amenities especially the gym and pool, which I really enjoyed using.The food was a pleasant surprise. I ordered their Welsh beef burger and honestly, it’s one of the best I’ve had so far, really flavorful and well-prepared. Breakfast was what you’d expect from an English hotel, no complaints there, but what stood out was the service. The restaurant staff were commendable-friendly, efficient, and made the dining experience enjoyable.One issue during my stay was with the air conditioning in my room, which wasn’t cooling properly and made the room uncomfortably warm. Receptionist W. was very helpful-he provided a fan on the first night, and when that didn’t help, he offered to move me to another room. Unfortunately, the new room had the same temperature issue and was a downgrade from my original booking. However, W. made an effort to make it right by arranging a partial refund and offering a complimentary breakfast the next day.Receptionist M. was also very attentive and assured me they’d provide a more tailored experience on my next visit, which was appreciated.Despite the aircon issue, the overall service, food, and facilities were excellent. I’ll definitely consider booking again to give them another chance.

Excellent stay with the family...

Liked: Great location for family overnight staff, we used the pool and restaurant area
Disliked: No complaints but perhaps parking could be included if paying guest

Very good

Very good

Superb

Good

Superb