The bed was comfy and the hotel is pet friendly. Think the hotel is a bit tired and needs an update. Heating didn't work well and the room was cold; shower was poor and barely got warm let alone hot; it then leaked all over the floor as the door seal didn't work. Hairdryer didn't work. Reception didn't really offer any alternatives. Unlikely to stay again.

Liked: Dog friendly and the bed was comfy.
Disliked: Cold room as the heating didn't work. Shower was barely warm and not very powerful. Shower leaked; hairdryer didn't work.

Liked: Lovely hotel; friendly, helpful staff.

Room was a good size and clean. Food in the bar area was very good. Staff were polite and helpful.

Liked: Large room, good food

Lovely, friendly welcome from staff...

Liked: Excellent staff in reception, friendly and helpful
Disliked: Soft towels in the room would have made it a 10!

Passable

Liked: Location
Disliked: Bed was uncomfortable, very hard, and room was smaller than expected for the price

Clean, good location, good room,...

Liked: Excellent friendly staff, clean, excellent breakfast, 10 min walk into the centre ,
Disliked: Shower not the best, bed slightly uncomfortable, apart from that everything was excellent

Enjoyable stay

Liked: Easy to find, welcoming staff, easy check in, secure, clean, lovely products in the bathroom, great atmosphere
Disliked: Lift took too long, parking bays were a little snug, not a lot of choice on the menu

It is what it is

Liked: The bedside lights did not work. No one appears to check rooms when doing daily checks
Disliked: Cold in the room - again!

Very good

Bad start affected my stay

Liked: Good facilities.
Disliked: I had an accident in the garage where I banged my head on a dark wall pipe directly behind me retrieving my luggage from the boot of my car. There was no mind your head sign or light chevron markings to alert residents to the danger and I have photos to illustrate this. In other areas of the garage there are these chevron markings. Consequently I spent the entire first day feeling groggy and managing a headache. Most disappointing is I have not been contacted by the hotel even though I completed an accident report either during or after my stay. The accident negatively impacted the first day of my stay and as I can prove lack of signage I was surprised and disappointed that the hotel did not even offer to make reparations for this. I await contact.

Exceptional

Good