Novotel Birmingham Airport

Exactly what was needed. Will...

Liked: Excellent location and best hotel breakfast! Friendly staff and cosy bar
Disliked: Nothing really. Absolutely did the job on the way in and out of the UK

Pleasant

Disliked: 1st floor room when requested a higher floor(we stayed on 6th floor last year & my daughter loved seeing the runway), so was told we couldn't have a higher floor as they didn't have family rooms on the 6th floor when we had one the previous year, but when we queried it we were told that they were having renovation works.The bed was extremely hard and uncomfortable compared to our previous visit.

The stay was great just...

Liked: Property was great, clean served the purpose and was very convenient. Cans of Water in the room was a nice gesture. Your sustainability with the key cards etc were very much noticed. In all a great stay. Bar staff were very friendly and helpful.

Nice room. Good breakfast. Very...

Liked: Location but INVISIBLE if arriving at dark fromThe terminal. No sign on arrivals side at all! And it’s a black building with no lights!
Disliked: Terrible communications in run up! Think the booking.com bot might the be culprit

Friendly staff, nice rooms, and...

Liked: All the staff were amazing. Ready to help, polite and friendly. The room was clean, spacious, and had a comfortable bed.
Disliked: Hotel restaurants do not cater to nut allergies if you are vegetarian and unfortunately do not make you aware before booking. This is down to management and no reflection on the lover staff, that were doing there best.

Superb

Liked: Everything was brilliant

Good

Very good

Exceptional