Novotel Antwerpen Guest Reviews
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4.3 miles from Antwerp centre |
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Nebojda Thu, 9 January 2025
Superb
Jaspal Sat, 4 January 2025
Exceptional
Laura Fri, 3 January 2025
Bad
Liked: I can see the text in the image. Here’s a corrected version of it in proper English:Avoid this hotel! The customer service is very bad. They take everything personally. The hotel staff behaves as if they don’t want anyone to stay for an extended period. They act like the hotel belongs to them.This includes even the accountant, who, after just one week of paying for your room like any regular client, will start asking questions like: “And today, will you leave? Yes, you do have to check out, right?”It’s so ridiculous because her salary, as well as the monthly payments for all the staff, exist ONLY because of the clients! Their behavior is disgusting, and their frustration is clearly visible in the way they treat customers.The Palestinian receptionist it s the only one person that s professional and kind !Also it s a Romanian lady at the restaurant she s very good at costumer service !The managers of the hotel must lesrn some American or Turkish customer service school and after to reopen the hotel !Until then close the hotel ,are many ok hotels in Belgium but not this one!Avoid it!P:S The restaurant it s not ok at all ,the food it s not healthy and just take a look inside of the chicken it s so dirty !The rooms are clean ,the only ok aspect of this Novotel Hotel,Avoid it !
Disliked: Just the cleaning was ok ,the rest specially the stuff are not ok at all!They react like the hotel belongs to them and in Belgium the people attitude it s cold and wick!Only few places are ok in all Belgium !But for hotels avoid Novotel are other better hotels !
Laura Thu, 2 January 2025
Avoid this hotel because the...
Basalha Wed, 1 January 2025
Pleasant
Liked: The bed was comfortable
Disliked: The location,, the hotel was located in the industrial area it was difficult to get to town
Desmona Sun, 29 December 2024
Superb
Myriam Sat, 28 December 2024
Very good
El Sun, 22 December 2024
Dirt
Liked: The staff was kind
Disliked: The blanket was very very dirty. We were obliged to call the reception to change it.
Helga Sun, 22 December 2024
Pleasant
Jorit Mon, 16 December 2024
Exceptional