Novotel Aix-en-Provence Pont de L'Arc

Friendly helpful staff, relaxing surroundings,...

Liked: I liked the location as a place and easy parking, I liked all the staff, very clean and relaxing place to be.
Disliked: My fault, I didn’t realise out of town so I was disappointed with myself.

Really nice accommodation, but unless...

Liked: Really comfortable, great sized rooms, expansive menu, staff were really friendly.
Disliked: Location isn’t very good

Very good

Liked: Very nice pool, OK restaurant and good breakfast.
Disliked: Fridge is very small and air-conditioning was not responsive on controls.

Superb

Superb

Liked: Easy to find the hotel. Halv hour walk to city centrum. Very good breakfest on the terrasse. Clean room.
Disliked: Nothing.................

Very good

So please, be cautious —...

Liked: When we travel by car as a family, we often stay at Novotel hotels. They’re conveniently located, and it’s also very practical that they offer electric car charging stations on their premises.
Disliked: When we travel by car as a family, we often choose to stay at Novotel hotels. We appreciate their convenient locations and the fact that many of them offer electric vehicle charging stations, which is very practical for us.However, this time we experienced a situation that left us with very unpleasant feelings.We booked our stay with half board, which included breakfast and dinner. When we arrived at the restaurant for dinner, we asked the staff what was included in the half-board package. We were clearly told that we could choose one starter, one main course, and one dessert per person from the menu, and that drinks were not included and had to be paid separately. We accepted that, placed our orders accordingly, had our dinner, and paid for the drinks.The next morning, we checked out. A €150 deposit had been taken at check-in, and upon departure, we paid the city tax and were informed that the deposit would be refunded.However, later that evening, I received a message from the reception saying we had to pay an additional €128 for the dinner. I responded, asking why — as we had already paid for half board. We had followed exactly what the staff explained, ordered accordingly, and paid for the extras. It was very upsetting to be told, after checking out, that we now owed more money for a dinner that was supposedly already included.In the end, my €150 deposit was not refunded — meaning I ended up paying €150 instead of €128. This felt dishonest and very disappointing. We had trusted the staff’s explanation, acted in good faith, and now feel like we were unfairly charged.This experience has unfortunately affected our trust in the brand — and we truly hope this is not representative of Novotel’s usual standard of hospitality.

We preferred the Novotel for...

Liked: Easy access to and from Aix and highways to travel to various locations. It is way better to stay at the Novotel than in Aix or any town or city nearby if you intend to visit villages and see lavender fields.
Disliked: The dinners at the hotel were mediocre and the chef needs to kick up his cooking skills a lot. We really needed to eat dinner at the hotel a few nights so we had hoped French cuisine there would be delicious. The pork tenderloin was dry and old. The pool wasn’t that attractive but good to be in and it was clean.

Pleasant