Norwood Inn & Suites Merrillville

I was only in the...

Liked: The place was filthy. Nobody at the counter waited almost 45 minutes to an hour for somebody to help then they showed me the room. I gave the benefit of doubt and said OK for it went to the room tried to use the bathroom. The shower didn’t work so I asked for my money back. They told me I had to wait3 to 5 business days to get a refund haven’t heard from them yet. I will be calling the Better Business Bureau and the health department on these people if my money does not get returned.
Disliked: Nothing absolutely disgusting half of the place is getting renovated as the other half is being printed. Looks like they are remodeling. The place was totally disgusting. I will be calling the Better Business Bureau and the health department on these people. If I do not get my refund back I was only there for a total of 25 minutes and nothing worked totally unsatisfied.

Liked: Location
Disliked: Air conditioning in my room was broken

Disliked: very run down

Liked: I like the price...
Disliked: It had roaches and bed bugs. Trash still in the room, they wouldn't come vacuum the room or give fresh linen or towels. Our key cards would randomly stop working.

Liked: Lady at desk the secound time was very nice
Disliked: Room stunk really bad and the guy at desk couldn't give any more the the one towel that was in room

Liked: Honeslty not really, I think the staff was probably the best thing for this hotel, other than wifi.
Disliked: The window in room was cracked (let in the cold) no heater (was told maintenance would look at it but nothing) the carpet looked like a murder scene, coffee maker didnt work, the hair dryer didnt work, paper thin sheets.

This guest did not leave comments about this hotel.

Exceptional

Liked: I recently had the pleasure of staying at Norwood Inn for a weekend getaway, and it was an outstanding experience from start to finish. i love this place very much Eager to return.

Refund

Liked: Nothing
Disliked: Booked the room wasnt able to stay cause I couldnt check in system was down would like a refund