Perfect

What a charming little ensuite in a beautifully quaint town!

Liked: The facilities were very good - netflix on the telly, telephone wake up service if requested, tea/coffee and hot chocolate products, and soap products in the bathroom. Location wise couldnt have been any more perfect. I came to Arundel specifically for its Castle, and was not expecting the Norfolk Arms to shadow its grounds! The surrounding shops are within a 5 minute walk, and are so picturesque, its like a real life diagon-alley!
Disliked: When I booked, I was informed that the road facing my room can be quite noisy, yet on arrival, I got a room facing the back of the property that was still quite noisy. The lack of double glazing windows are the issue, not the location!On top of this, the building shows its age with the noisy pipes and wafer thin floorboards - it made it difficult for me to get to sleep.

Exceptional

What a charming little ensuite...

Liked: The facilities were very good - netflix on the telly, telephone wake up service if requested, tea/coffee and hot chocolate products, and soap products in the bathroom. Location wise couldnt have been any more perfect. I came to Arundel specifically for its Castle, and was not expecting the Norfolk Arms to shadow its grounds! The surrounding shops are within a 5 minute walk, and are so picturesque, its like a real life diagon-alley!
Disliked: When I booked, I was informed that the road facing my room can be quite noisy, yet on arrival, I got a room facing the back of the property that was still quite noisy. The lack of double glazing windows are the issue, not the location!On top of this, the building shows its age with the noisy pipes and wafer thin floorboards - it made it difficult for me to get to sleep.

Exceptional

Superb

Perfect

Exceptional

excellent stay, slightly let down by one member of staff

Liked: our room was very clean and spacious. Parking was easy as there are plenty of spaces in the car park, even though the hotel was virtually full. Breakfast buffet is good with lots of choice of cereals, fruit, pastries etc. Full English could have been bigger (only one rasher of bacon, one sausage, one poached egg) but well cooked and presented.
Disliked: Very poor member of (apparently temporary) staff on reception. Reported a problem with the TV not working - thought it was batteries in remote. Response was that we would have to wait for maintenance tomorrow, she didn't know where the new batteries (or any other remotes) were, and we couldn't move rooms because the hotel was full. Subsequently complained on checking out the next day - apparently there were a number of rooms available, including some in the courtyard where our room was. We should - at the very least - have been offered a remote from one of these rooms to try. Receptionist was very apologetic (we weren't the only people this other member of staff had upset) and refunded cost of breakfast as compensation.