Location

Liked: Booked King room with whirlpool and superior falls view. The best room you can get below a full suite. We checked in at 5:45 and we had requested top floors on our booking. We got the 12th floor which is only one floor up from the non-superior view floors. The view was nice but the window was not what's in the photo. Our window has multiple bars all over the window obstructing the view. That was disappointing for the price. However, location is amazing. Right across the street from Horseshoe Falls, with a bridge that crosses the road to the incline railway basically attached to the hotel. Morton steakhouse inside and Starbucks inside the hotel. Location was outstanding, amenities and service were very nice, just our window and our obstructed views was somewhat disappointing.

It was pleasant but not...

Liked: We booked and reserved a Superior Fallsview Room with Whirlpool tub for our 30th wedding anniversary - when we checked in at our confirmed time we were advised they didn’t have our room available that night and we had to have a different less expensive room but could move to our superior room the next day. That was very disappointing
Disliked: We could have been given the room we reserved with the view and whirlpool that we booked for our wedding anniversary.

worst experience

Liked: falls view
Disliked: My wife is new newcomer to Canada so I booked FALLSVIEW in Marriott( room 824) but it was very bad experience. As we arrived in room and getting ready to go out, I was Chang clothes the housekeeping lady suddenly open door without knock. She said she needs to clean which I thought is weird as they clean the room before guest arrives. I said we just came in and she went out to confirm and open door again without knock to say she confused our room to another. This was very bad experience. The shower light was not working so had to bath in dark. The Shampoo bottle was empty so couldn’t bath my head. And Shampoo, conditioner and bath gel were attached so high in wall that person with small height would need someones help to press them out of bottle. There was only one toilet roll, already used so had to be considerate.Overall bad bad experience.

Superb

Beautiful view of Niagara Falls,...

Liked: The hotel has a really nice view of Niagara Falls. Also, the room size is huge with separate sitting area.
Disliked: Nothing.

Exceptional

We had a wonderful weekend...

Liked: Room, View, Location are all great
Disliked: Our room was not cleaned on 5-26-23. This is my wife's birthday and the reason for the trip. This was reported to the desk three times. There was no communication from the desk. We were ignored. I had to go down to the desk myself to get water and clean glasses delivered. The manager on duty was notified at that time he sent a clerk to speak to me. This is a problem with the manager on duty.

very friendly staff specially joshua...

Liked: we did not go

Superb