NH Leipzig Zentrum

Exceptional

Exceptional

Liked: Very clean, lovely staff, perfect location.

Exceptional

Liked: Spacious suite, great location, excellent breakfast.
Disliked: No comment.

Bad

Exceptional

Great location - other areas...

Liked: The location is this properties biggest asset.One thing that really impressed me was how well the room was soundproofed. They play loud music and also, many properties in many cities never bother to take this into consideration- but with the windows closed you could barely hear the music and noice outside. I also almost never heard my hotel neighbors which is also rare. So nice work on noise proofing the rooms.
Disliked: One of my top criteria for a stay is free high speed internet. It was free BUT you have to pay for the best speeds and also it keeps kicking you off. For a 4 night stay I had to keep signing in around 8 times - the laptop and the phone both. For my MacBook I sometimes had to restart the entire computer. I have been traveling for the last two months and this is the first property I had to deal with the internet in this way.The key cards kept going faulty. 2 of my 4 nights I had to get my cards recoded so I could use the elevator and get into my room. Not loosing sleep over it but not impressed with this issue. These two concerns are enough that I would not stay at This hotel or with this brand again.I also didn’t care that I immediately got signed up for the brands spam email list. You should just ask us if we want to be in the rewards program and not just sign us up for yet another mailing list to unsubscribe from.Lastly, 2 out of the 4 staff interactions were positive and friendly. The other two made me wonder if there is any customer service training that happens to educate the staff on appropriate and friendly ways to interact with the guest. Acting annoyed or rude just because you gave me a faulty card is the opposite of a response I would expect from someone trained in a guest facing hospitality position. Smiling at your guests can also go a long way.

Very good

Liked: Location and convenience and clean
Disliked: No lobby

Excellent choice for short stays

Liked: Friendly staffLocationBreakfastNew hotelParking under the hotelThe suite accommodated 2 kids and bed was ready during check-in.
Disliked: No daily cleaning serviceThe floor and the phone were dustyThe bed is not that comfy

Superb

Liked: Rooms were large and clean.
Disliked: The suite rooms were at the lower floors and facing inwards to the shopping centre, so there is no privacy. People taking the escalator within the mall could look directly into the rooms. So care must be taken to pull the curtains.