Very good

Superb

Exceptional

Convenient inside terminal two.

Liked: The location is very convenient, particularly after arriving via international arrivals in terminal two.
Disliked: 1. There were issues with accessing the parking. 2. Since it’s marketed as a five star hotel, we would have liked to have a pool, jacuzzi, sauna. 3. It’s extremely difficult to get in touch with the local hotel itself.

Very good

Exceptional

Liked: located right on terminal
Disliked: expensive compared to others around

The rest of the stay...

Liked: It is very convenient for my travel time.
Disliked: There are way behind in neutral bathrooms in the common area. When a bathroom is in repair , there is not a notification. They should allow guests to to use male or female bathroom with supervision. Personal by elevators approached to direct us to a bathroom with a mad expression (morning) hopefully on the future pretend being okay even when you are exhausted. I understand the physical fatigue affects the mood, but a smile or cordial greeting looks better, a question how can I help you? ( or provide breaks to the personal)The bathroom to use is far away from the lobby and I wonder if I have a person with severe physical disability. How can I get that person to that faraway bathroom. By the parking lot.Counter personal were nice, polite and helpful.

We didn’t get to stay,...

Disliked: The hotel cancelled our third party booking and didn’t inform us, so when we arrived we had no booking.

Exceptional

Liked: We stayed here on two occasions. The hotel is very convenient for travelers, located at CDMX Terminal 2. We stayed here because we were in transit from Puerto Vallarta to Tlayacapan. With a two night stay breakfast buffet is included.