NH Collection Frankfurt City Guest Reviews
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1.2 miles from Frankfurt centre |
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Dietrich Mon, 13 May 2024
Very good
Ladan Mon, 13 May 2024
it was good and pleasnt
Liked: The hotel is perfectly located, just a short 10-minute walk from a shopping center and a 15–20-minute walk from a river. The room is cleaned every day, and practically everything you need, including a toothbrush, toothpaste, and brush, is provided.
Disliked: The first thing that annoyed me was the unfriendly staff. There was one man in particular who lacked grace and a friendly demeanor. Being kind and courteous is crucial when working in the service industry, but the staff was also helpful and friendly, so I can not really complain. However, there was one thing that really bothered me—all the cups and glasses in my room were filthy—and even though they were changed the following day, I still did not feel good about it. I hope they paid more attention to this issue because everything else seemed fine.
Harith Mon, 13 May 2024
Exceptional
Maksym Sat, 11 May 2024
Exceptional
Teoman Fri, 10 May 2024
Bad
Disliked: Terrible reception staff UnwelcomingNo helpfull at all
Vladimir Thu, 9 May 2024
Superb
Benjamin Thu, 9 May 2024
Good
Amy Tue, 7 May 2024
Spotlessly clean and great value,...
Liked: Central location. Great value for money, rooms modern and spotlessly clean. Bed very comfy.
Disliked: A bit hot in my room at night, but that’s normal for hotels eh?
Benjamin Tue, 7 May 2024
Good
Liked: Location, breakfast
Disliked: Spare bed in family suit, not made on arrival and extremely uncomfortable
Joanne Tue, 7 May 2024
Good hotel but needs to...
Liked: Great location, some of the staff were friendly, clean room
Disliked: The first room we were in was at the front of the hotel near the road. We initially didn’t think this would be a problem, but as the ventilation system didn’t work in our room we had to open the window and the road noise was very loud until the early hours of the morning. We also had silver fish bugs in our room, 3 in total over the two days in this room. We asked to move to a different room at the back of the hotel and the staff happily obliged - this room was great, ventilation/air con worked, and no bugs!