Newport Beach Hotel, Newport Beach

A good location, a pleasant...

Liked: The location right on the beach couldn't be better. The breakfast had some good options, including steel-cut oatmeal. The staff was very friendly.
Disliked: My tiny room didn't have a window, other than some glass blocks on one wall of the tub and a skylight over the tub. While the room does look like the picture, I assumed (silly me) that there was a window on the wall not shown in the picture. The bathtub/shower and the sink are in the room as shown. The mirror over the sink is to the side and not very helpful when shaving. The room is small. OK size for one person.

Good

Passable

Liked: Front desk lady was talking over me when I was asking questions, rude
Disliked: The picture of my room was way different, bait and switch, pay thinking what to expect and was way different on line. And no refunds . So your stuck or lose hundreds of dollars

Good

Liked: The decor was nice, and the hotel is in the best spot at Newport beach.
Disliked: So, we had to pay for parking, and first we were told that the guest lot was full, then it changed to, our mid size SUV was too big to fit in the lot. So after we go through hell and back for an hour trying to find street parking we get to the room, put our bags down, and I wanted to go check out this guest lot. LOW AND BEHOLD about half the lot is empty, and theres like, 3 SUVS as big or bigger in the lot. I go bring it up to the front desk employee. THEN the story changes to, well, my manager told me to not let anymore SUVs park back there because HES STORING HIS FRIENDS SUVS BACK THERE and apparently having anymore SUVs back there would be "too much". Nice. The managers friends cars come before paying guests. Disabled paying guests to top it off. Got it. I fully intend on sharing this info with four sisters(the hotel company)

Comfortable and relaxing.

Liked: I had a fall during my trip of America and broke my wrist the lady on reception noticed my injury and gave me the option of another room which would meet my needs better.which we took.
Disliked: Nothing.

Exceptional

Liked: Right on the beach. Great staff and wonderful breakfast.

Great location

Liked: Great staff who checked us in early after our MEL LAX flight. Great location on the beach and quirky but comfortable room. Good breakfast and safe close parking.
Disliked: Nothing.

Extremely pleasant, 100% proximity to...

I would never stay here...

Liked: Beds were comfortable and there was a TV in every room
Disliked: First off, there is hardly any staff. Check in took like 30 minutes. When we walked to our room, the parking area is dirty. The room was dirty, soap was already used. Bathtub was filled with other people?s hair. Walls and windows are dirty. Cooking utensils are dirty. Couch had a funky smell. Stains covered he couch and bedding. Do not stay here! There was no ocean view for the two bedroom suite. Location is good, but that is what you will be paying for. Staff was rude and non-existent when we needed them. We asked for an extra blanket, and it took us 45 minutes to receive it. The light in the second bedroom didn?t work. It says two twin beds, but it?s actually just a pull out bed. Do not stay here, if you are looking for something clean and nice. Not worth the money. Also, the air conditioning in second room didn?t work and there was no remote for the third tv. The people at the front counter for check in were complaining about how long they had to work. And when we got there, our room wasn?t even ready for us. She had to keep calling the cleaners to see if it was ready for us. If you walk around the room barefoot, your feet will be black with dirt. I highly recommend you choose a different hotel