Newmarket Hotel and Suites

Something seemed off this time...

Liked: With their renovations pretty much complete, and the property rebranded, we thought we'd be having another good visit in Newmarket.
Disliked: When we checked in on Saturday evening, we noticed one of the elevators was out of order. The next morning we found out the 2nd elevator was now broken down so no vertical transportation. I was travelling with my elderly 93 year old father and a cousin that has a bad knee. We were on the 5th floor, so needed to go down for breakfast, then up to pack up and then down again to check out. This was very difficult for my father. He needed to take it quite slow and rest at just about every landing in the stairwell. The room was great. Our companion travellers had a coffee machine that didn't work in their room. They are familiar with that type of machine and used all 3 k-cups to get it going, but no success. Included breakfast was good, however lot of us waiting around for the eggs to be replenished and the pancake bag to be replaced. Things just seemed off this trip. Hopefully everything will be back in order for my next visit there.

Superb

Exceptional

Good

Bad

Lovely comfortable stay

Liked: Facilities are very appealing. Ambiance is lovely on entry, very clean and welcoming. Room was impeccable and beds were very comfortable.
Disliked: Honestly I have no comment.

Disappointing. Staff did not even...

Liked: Location
Disliked: Bed sheets stained. No face cloths and only one hand towel for two people

A refreshing energy and beautiful...

Liked: Absolutely wonderful. The renovation is beautiful. We hosted an event here and were very happy with the ambiance and attention to details.

Very good