New York Marriott Downtown

Great hotel, family friendly, close...

Liked: Clean, nice modern rooms. Comfortable beds. Enough amenities for the family. There is a burger type pub in the hotel which had amazing burgers. There is also a Starbucks on sight which isn't my favorite but was convenient if you need a coffee. Parking isn't bad for NYC there are two garages, one on either side of the hotel. I noticed a valet type service after I already self parked next door not sure but I believe they use them as well just handle the nonsense for you. All in all It was a good experience.
Disliked: I arrived at 1:30pm granted check in wasn't until 4:00pm. They could not check me in and seemed like they had a hard time getting the rooms ready in time. I was offered the ability to check my bags and to be called once a room was available. The issue with the car park is once it's in the garage that's it until you leave so you better grab everything you need out of your car. We went to the 911 memorial right up the road then to freedom tower. After that to the pub on sight of the hotel. It was now 4:10pm. Went to get my room and it was still not available. After waiting another 10 or so minutes past that they had found me a room. Not a huge issue but the only negative thing I could find with the hotel. Other than that it was beautiful and would definitely stay again.

Superb

Passable

Was amazing!

Liked: Staff was great
Disliked: Elevators

Very good

Liked: typical hotel room, very diverse reception staff - from very helpful, to deliberately acting against guests

Exceptional

Exceptional

Very good

Disappointing

Liked: The only thing I liked, was the location.
Disliked: Front desk doesn’t give you too much details about your stay, you must call them to ask basic questions that should have been told during the check in, for example: I booked a room for 4 people, but I didn’t know until the next day that breakfast would be provided for only 2 people, I had to pay $40 for the breakfast + the cups of coffee that were served. The breakfast service was horrible, they took about 20 minutes to bring 4 coffees to our table and there were only 3 table being served, the employees were chatting with each other and laughing, I had to reach the manager for updates about our coffee. The parking garage has a poor service, they are not careful with your vehicle, they put their feet on the dashboard and it was dirty, besides that they made me wait for almost 1 hour to bring my car from the garage and my parents almost missed their flight. I will never go back to this hotel while in New York.