New York Hilton Midtown

The Hilton Midtown obviously doesn't need to work very hard to please it's guests. We were told at check in they have a 98% occupancy rate, largely due to convention and business travel. Too bad for those of us not on a company expense account.

Liked: Location is fabulous.
Disliked: This was our second stay in four years. There won't be a third. You expect a large hotel in the heart of midtown to be busy. And it is. What you should expect from a Hilton is service and convenience. This was not our experience. We didn't get our room cleaned on the first day because we were still in the room at 10 when housekeeping called. Amenities in our room did not include a mini bar, coffee maker or free wifi. Our room was accessible, which we did not request or require. This meant our bathroom was spacious with no counter space. Minor inconveniences that add up when you consider the room rate (high).

Exceptional

Exceptional

Liked: Recently stayed at the Hilton Hotel in Midtown New York and had the absolute pleasure of being helped by Mouctar, one of the team members there. From the moment I arrived, Mouctar went above and beyond to make sure my stay was exceptional.He greeted me with a warm smile and genuine enthusiasm, and he handled my check-in quickly and professionally—even offering helpful tips about local dining spots and attractions nearby. Throughout my stay, he checked in to make sure everything was perfect, and he was always ready to assist with anything I needed, whether it was extra amenities, directions, or just a friendly conversation.Mouctar’s attention to detail, kindness, and dedication to excellent service truly made me feel like a valued guest. It’s employees like him who make the Hilton brand stand out and keep guests coming back. Thank you, Mouctar, for making my visit to New York unforgettable!

Superb

Poor

Liked: Locatiion is Good, Rooms are Very Small
Disliked: Staff is not Polite, Nobody answers the phone when you call the reception. Paid a huge price for Rooms with No Water or Kettle in the room. Very Disappointed. Had booked 2 Rooms for 3 Nights.

Superb

Stay was disappointing

Liked: Location
Disliked: Long check-in; dirty and outdated room; long and overpriced bag check

Exceptional

Very good

Location, location, location! This is...

Liked: The location to all of our activities in NYC was fabulous. We excepted a small room but actually the room was a decent size and we were not crowded. I definitely recommend this hotel to anyone going to NYC. It was safe, centrally located and the staff was fantastic.
Disliked: I thought the restaurant could use some deep cleaning.