New York Hilton Midtown

The Hilton Midtown obviously doesn't need to work very hard to please it's guests. We were told at check in they have a 98% occupancy rate, largely due to convention and business travel. Too bad for those of us not on a company expense account.

Liked: Location is fabulous.
Disliked: This was our second stay in four years. There won't be a third. You expect a large hotel in the heart of midtown to be busy. And it is. What you should expect from a Hilton is service and convenience. This was not our experience. We didn't get our room cleaned on the first day because we were still in the room at 10 when housekeeping called. Amenities in our room did not include a mini bar, coffee maker or free wifi. Our room was accessible, which we did not request or require. This meant our bathroom was spacious with no counter space. Minor inconveniences that add up when you consider the room rate (high).

No value

Exceptional

Good

Liked: Hotel rooms are big for NYC
Disliked: Hotel need update

Disappointing

Exceptional

Exceptional

Pleasant

Location

Liked: Great location by Central Park and Rockefeller..
Disliked: Took forever to check in, small rooms and dated decor. Keyless entry still required normal check in process which was excruciating.

Superb