The Hilton Midtown obviously doesn't need to work very hard to please it's guests. We were told at check in they have a 98% occupancy rate, largely due to convention and business travel. Too bad for those of us not on a company expense account.

Liked: Location is fabulous.
Disliked: This was our second stay in four years. There won't be a third. You expect a large hotel in the heart of midtown to be busy. And it is. What you should expect from a Hilton is service and convenience. This was not our experience. We didn't get our room cleaned on the first day because we were still in the room at 10 when housekeeping called. Amenities in our room did not include a mini bar, coffee maker or free wifi. Our room was accessible, which we did not request or require. This meant our bathroom was spacious with no counter space. Minor inconveniences that add up when you consider the room rate (high).

Exceptional

Passable

Good

Poor

Liked: Close to Radio City
Disliked: Food was awful, AC did not work, Beds were very uncomfortable

Pleasant

Okay

Midtown

Liked: Cleaness is an issue
Disliked: Excellent hospitality

Good location and clean.

Liked: Location
Disliked: Prices for water, coffee. Should have bottle water for free for honors members. And complimentary coffee.

Very good

Liked: Breakfast was the best part - wonderful!