New Town - Apple Apartments

Good

Liked: The apartment was very spacious,and in a great location.
Disliked: Curtains missing in the bedroom. No shower screen in the bathroom. Air conditioning units missing parts. After a call to reception it was replaced but the faulty hose on the other one wasn't. The whole place needs a good make over.

Very dirty and disgusting apartment...

Liked: The location was great and the fact that the apartment had 4 bedrooms was convenient. Before we arrived, I asked that there be enough toilet paper and towels for our 3-person group, and there were.
Disliked: To get the keys, you have to go to a location which is 2.8km away by car from the apartment (winding streets), or a 750-metre walk! As the apartment owners stated, "Only" a 15-minute walk!!! We're lucky we didn't leave a deposit, since we would have been forced to return to get our deposit back!! You get your keys from a little safe, which you open with a code. But why couldn't they just put such a safe or padlock beside the apartment?!?! Why waste people's time and energy to have to walk so far to the key pick-up location and then back to the apartment? If I had known that this was the case, I would NOT have rented this apartment. However, it got worse. We walked into the apartment and saw the first bedroom, which had a massive and disgusting stain on the bed. Another bedroom had a big puddle of water under the bed. The third bedroom had drapes which were ripped with a big whole in them and the balcony outside had bird poop all over the floors, chairs and tables. Disgusting! The kitchen was badly equipped. The water faucets in the bathroom and kitchen sprayed very little but high-pressure water, which splashes you while doing dishes. It took forever to fill the water kettle. The cups and cutlery were not very clean, so I rewashed them. There were tea and coffee cups and glasses for water. No wine glasses. The entire apartment was dirty, but the bathroom was especially disgusting. The drain hole in the bathtub had about 5 years' worth of hair in it, which I shockingly discovered by removing the drain plug because the water was draining badly. I was shocked and disgusted when I saw this! The shelves beside the bathtub had a few years' worth of dust and dirt on them. Also, there was no shower curtain in the bathroom, which made taking a shower a real pain.

Superb

Liked: Very spacious apartment, we were able to check in early as we arrived very early in the morning. Very comfy beds. Lovely balconies. Made our stay most enjoyable
Disliked: Could have been a shower curtain in the bathroom

The location is fantastic, apartment...

Liked: Location & Large bedrooms with balcony
Disliked: The smell

Very good

I can tell they care...

Liked: It was a lovely large apartment. With large bedrooms. Lovely view from balcony. We didn’t use the kitchen much. But seemed fully kitted out. Fridge was clean and not smelly. Everything looked good. Of decent quality and standard. I really appreciated that there was a washing machine. It cleaned well and pretty much was dried by end of cycle. The location was fantastic. I travelled with my young son. So it meant we could stay out a little longer in centre of Prague because everything was walking distance. The apartment is a street off the famous Wensaclas square. And walking down that square you get to famous astronomical clock and Charles bridge and it’s a right cultural hub of history, theatre, beautiful scenery, shopping, museums. Entertainment. And of course food! I really appreciated how quickly the staff responded and kept in contact with me. There was a point where there was a delayed response as they don’t work weekends. But as soon as they got my message they responded promptly. And resolved my query speedily. The caretaker who came was respectful of us and decently. Dealt with my query the receptionist allowed me to leave our luggage after checkout with her so that we could spend the rest of the e day in Prague not carrying them before our flight. That helped so much! She even let me charge my phone there. That also was super helpful for us. Really really appreciated all of the above!o
Disliked: -Even though we were provided with a pic of the apartment building which was helpful. It was still unclear how to enter. You can enter either fromThe left which in the pic has shutters above entrance. Or from the right through the bar heading out of bar from the left or even from behind the building. However, when you enter the corridor there are a set of lifts/staircase after a locked door. The fob touching these double doors unlocks it. I wasn’t sure. Fortunately, I bumped into the neighbour. He was super helpful too and showed me and made sure I had the key to access the apartment.-I found entering the building a bit scary on my first day. Apologies to the neighbour for seeming apprehensive when all he was doing was helping us!We arrived around 10/11pm and it took me awhile figuring out how to get in apartment from the front of the building. Like I said neighbour was super helpful, we were fine after. We just avoided having to go out or return too late and hopefully the guidance in this message should make it easier for others.-Finding the key was a bit funny because the directions given were correct and felt abit like finding a key in an escape room but clues were there such as the cupboard with the wine image and the codes. So we were happy.- finding reception was another funny little ordeal as we knocked on a door and waited ages to get in. Whereas we just needed to walk down the winding stairs. As mentioned in my next note I wasn’t able to contact and had to figure it out myself. If you’re as silly as me. Just go down the stairs! Don’t worry!-Calling the reception from the number given with my UK sim didn’t work. But I was able to message from this app.-I’m not sure if they had signal issues with WiFi. Or if they were not happy with what I was browsing either way wasn’t idea when it stopped working. But did work most of the time and I was glad it was available!-the apartment was actually clean.

Lovely city need to return...

Liked: No food was include, we self catered for breakfast and found plenty of food venues locally .was respectably clean. Could do with vents in the bathroom / toilet.Loctaion was perfect . City was easy to access.Directions from key collection point were poor , we ended up walking totally the opposit diection
Disliked: We had a very inpatient driver collecting us from the airport who struggled to find us and we him as he was neither in the immediate .arrivals area or carpark We had assumed that he would await for us to collect our keys and drop us off to the apartment as we had all our luggage with us and being day one we were not familiar with the area. Driver could rush us out quick enough

Superb

Superb