New Hall Hotel & Spa Birmingham

Pleasant

Very good

Exceptional

Simply elegant in every way!

Liked: Our stay at New Hall Hotel & Spa in Sutton Coldfield was an unforgettable escape that exceeded every expectation, leaving us with memories we’ll cherish forever. This historic moated manor, brimming with centuries-old charm, blends timeless elegance with modern luxury, creating an experience that felt both enchanting and indulgent.The grounds were absolutely impeccable, a breathtaking sweep of lush gardens and serene landscapes. Strolling through the beautifully manicured gardens, framed by the tranquil moat, felt like stepping into a fairytale. The surrounding parkland offered peaceful trails where we spotted wildlife, adding a magical touch to our walks. The moat, alive with ducks and fish, was a captivating centerpiece we couldn’t stop admiring.The food was simply divine, with every meal a celebration of flavor. The restaurant’s modern British dishes, crafted with fresh, local ingredients, were bursting with creativity and beautifully presented. From leisurely breakfasts to exquisite dinners, each bite was a delight. We also loved the cozy lounge, where we savored expertly crafted cocktails and a decadent Afternoon Tea that felt like a treat fit for royalty. The dining alone left us dreaming of our next visit.The staff’s warmth and attentiveness were beyond exceptional, making us feel truly special. From the moment we arrived, they went above and beyond, anticipating our needs with genuine care. Their heartfelt hospitality, echoed in so many guest reviews, made every moment shine. We were also lucky to meet a local guest, staying with his wife, who shared fascinating stories about the hotel’s rich history, bringing its legacy to life in a way that deepened our appreciation.Our room was a heavenly retreat, blending historic charm with modern comfort. The beautifully designed space, with its elegant furnishings and serene garden views, was a perfect haven for relaxation.
Disliked: We loved everything!

Wonderful stay overall.

Liked: Sarah was exceptional she was kind to my elderly parents and very nice given us chocolates as we departed .
Disliked: At the bar I asked for a glass of Wine which wasn’t sold by the glass but this was explained to me and I was just given a different wine in a glass that cost an eye watering £25 per glass . I didn’t realised until I paid then queried it and bought a bottle of the original wine . This was the only member of staff that didn’t communicate with guests .

Absolutely fabulous !

Liked: Wonderful staffFantastic foodGreat facilities

Great day I just wish...

Liked: Clean property, beautiful rooms, great food and great staff.
Disliked: Took quite a long time for our main meal to be delivered approximately 30 minutes and again in the morning for breakfast which took 40 minutes for a cooked breakfast to be delivered with no offer of extra toast or additional coffee.

An excellent weekend getaway place

Liked: We had an absolutely wonderful stay! The property, dating back to the 13th century, is stunning and full of character. It’s set in a beautiful, lush, and green area that offers a peaceful and relaxing atmosphere. The staff were very professional and welcoming, making us feel right at home. Dinner was fantastic, Apo was a wonderful host at the restaurant and every detail was thoughtfully taken care of. Also Pedro was a great host making our first day very enjoyable. Truly loved everything about our stay.
Disliked: The lunch menu could offer more healthy options

Would definitely recommend a stay...

Liked: Beautiful grounds , spa experience was amazing!All the staff were so friendly and helpful- excellent service.
Disliked: Bar lounge area a little smaller than expected.Everything else wonderful.