Nent Hall Country House Hotel Guest Reviews
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Write a review
Angela Fri, 1 March 2024
Very good
Nevill Mon, 26 February 2024
We want our money back...
Liked: The hotel had gone bankrupt and no one had bothered to let us know so after a 8 hour drive we arrived in the evening to find it locked up in darkness with just a note on the door and nowhere to stay ! Ruined the start of our holiday
Disliked: The fact it had gone bust and not let guests know when we had paid in full for a two night stay. Disgusting customer service. No email. Text or call.
Chris Wed, 21 February 2024
WHAT STAY
Liked: NOTHING
Disliked: EVERYTHING. PLACE WAS CLOSED DOWN PERMANENTLY.
Janet Sat, 17 February 2024
This hotel is no longer...
Liked: There was nothing to like
Disliked: There was nothing to like as when we arrived at the hotel it was in darkness and permanently closed The only way this was indicated was by a note on the door to say they weren't open The hotel was in darkness and when we looked through the windows there was rubbish all over the floor. We were stranded in a remote location and it was too late to find any other accommodation. I booked and paid for this hotel last November and received no notice from booking.com to say they were no longer open . The whole experience was very stressful and after a,4 hour drive from Scotland I had to fmdrive another 3 hours on a very windy night on the M6 to get home. On top of this booking.com were extremely unhelpful saying if they couldn't make contact with the company within 5 days I would not receive a refund! As the company are no longer in operation this is extremely unlikely and therefore I will lose the money I paid out As a,result I will never use Booking.com again in the future and feel very angry and frustrated about how I have been treated
Stephen Sat, 27 January 2024
Good
Liked: Beer
David Fri, 19 January 2024
Good
Matt Sun, 7 January 2024
Very good
Liked: This was our second stay here as a stopping point from Scotland to London. It's a very cosy hotel with friendly staff and great food.
Disliked: The rooms are a little dated but they do the job, no complaints from us.
Susan Tue, 2 January 2024
You get what you pay...
Liked: The building itself was a mixture of tiredness but with structural and furnished beauty. The breakfast and evening meal were good and the room was comfortable but dated.
Disliked: To be competitive lots of the infrastructure needs updating. The guy who served the meal and drinks on the night was somewhat brusque.
Anthony Mon, 1 January 2024
Bad
Liked: The area
Disliked: The fact that it was shut down
Rashmi Mon, 1 January 2024
Overall we enjoyed our stay...
Liked: Great location, room and hotel really nice. Walks from the door and evening meal was fantastic in the pub.
Disliked: On the Saturday morning after it being minus 7 overnight and snowing none of the fires/radiators were on in the dining room or lounge for breakfast hence me, my wife and 3 young kids under 9 were freezing during breakfast and had to get fleeces for the kids from the room. On the Sunday the fires were on and breakfast and relaxing in the lounge was a different experience. The Saturday morning was a shame given I was looking forward to a nice cooked breakfast and relaxing in the lounge.