Beautiful property but staff can...

Liked: Excellent property. Lots of things to do for all age groups.
Disliked: The staff was very hands off. There was no orientation at checkin or personalized recommendations on what we could do with the kids. Each time we were simply directed to the website so we could browse everything ourselves. A part of customer care is providing human to human conversations and telling us personally about the property, its history and what all we can do here. Just reading the website felt so cold and impersonal. I’d expect a lot more hospitality than this. Honestly Asian countries know the best hospitality and you really get your moneys worth. After paying over $1300 a night for a room (meals, activities excluding) the attitude of the staff was very snooty, exclusive and unapproachable. Only the restaurant staff was warm and made our visits exceptionally welcoming.

Exceptional

I’m sure Nemocolin woodlands will...

Liked: The lower bar area was beautiful! Restaurant location was perfect, service very nice, preferred Fallingrock decor and ambiance!
Disliked: The closet in my room 323 smelled like a dog, dinner was awful ( chicken) eggs Benedict for breakfast terrible, had a lemony aftertaste! My children wanted a night swim and pool was closed! Decor in the Grand Lodge seems like it will soon be passe

Beautiful resort with great staff....

Liked: Amazing. Fawn and Fable had tremendous food and service.
Disliked: nothing

Very good

Liked: Friendly staff
Disliked: Not enough activities during the week.

We spent a long weekend...

Liked: The facility was excellent and staff extremely accommodating
Disliked: Rockwell's Bistro was a bad experience. From the service to the food the experience was disappointing and substandard.

Exceptional

Lovely accommodations, overpriced and/or limited...

Liked: The resort and grounds were beautiful and well-maintained. There were a lot of activities available, and easy access to them via frequent and clean shuttles.
Disliked: Unlike other, similar resorts, most activities were a la carte, including fitness/meditation classes (of which there were too few), bowling, axe throwing, etc. there was only one casual dining option, with a limited menu. And my biggest complaint is the lack of shower and underwhelming facilities at the pool.

Very good