Nautilus Sonesta Miami Beach

Pleasant

It was a good hotel...

Liked: The property felt very modern it was nice I liked how everything looked.
Disliked: I didn’t like how small the bathroom was no counter space. There was so much construction at the hotel next to us we could hear jackhammers at our window. The pool was so hot you could barely swim in it and staff did nothing about it.

Very good

Liked: Great location. Breakfast was excellent.
Disliked: Swimming pool was very warm.

Passable

Liked: Ocean front but we didn’t get the oceanfront we were giving a pool view

First time staying at this...

Liked: Great location. Clean facilities
Disliked: Showers were a bit slippery

Excellent

Liked: Everything
Disliked: Nothing

Exceptional

Liked: The hotel is really good there stuff are amazing

Exceptional

Liked: This is my first vacation in Miami. But not my first vacation by the ocean. So I have something to compare with. Convenient booking and the possibility of early check-in. Very friendly staff at the reception. What really upset me at the beginning... was the quality of cleaning. Maybe I have professional deformation. I have a cleaning company and I would fire my employees if they worked like that. The hotel has 5 stars. The first thing I did upon arrival was clean the dust. Everywhere. After that, the cleaners came every day. But the dust that I didn’t clean on one of the shelves for the sake of the experiment remained. Moreover, the cleaners were probably expecting tips and took away a towel every day (they took the foot towel first when leaving the shower). Which became a matter of principle for me - I won’t give a dollar in tips. The buffet service is wonderful, the breakfasts are great. The staff, again, is very customer-oriented. I didn't use the pool because I don't see the point in it. I live on the first line of the ocean. My heart was captured by the beach team. Isaac and his guys are real professionals. I spent my entire vacation on the beach. Friendly. Attentive to details. No need to remind about changing the position of the umbrella during the change of the position of the sun. Attention to each guest, first-class service and what leaves a desire to give the hotel the highest rating, even despite the terrible service from the cleaning of the rooms. The beach, location, the presence of everything you need in the hotel - 11 out of 10. Cleaning 2 out of 10. This is the Achilles heel that can spoil the impression. But the beach team compensates for everything with perfect service.

Very good