Nautilus Sonesta Miami Beach

Exceptional

Be careful with what you...

Liked: While the location and facilities may have been fine, the lack of security and the poor follow-up have left a lasting negative impression. I would urge future guests to be cautious with their valuables and to manage their expectations when it comes to post-stay customer service.
Disliked: I stayed at this hotel in Miami for 5 nights, and unfortunately, my experience was marred by a serious incident. During my stay, approximately $170 in cash was stolen from my room. I reported the issue immediately, and to the hotel’s credit, they initially cooperated. A report was filed, and the manager, Mr. Miller, assured us that the matter would be handled by their corporate office. He even gave me his card and asked me to contact him if I didn’t hear back.However, after leaving the hotel, neither Mr. Miller nor the company followed up on the issue, and our calls have gone unanswered. This lack of communication and accountability has been very disappointing, especially given the seriousness of the situation.

Exceptional

Good

Very good

Excellent location, excellent staff, great...

Liked: Amazing property but some heavy building work happening adjacent to the hotel which is disturbing at the pool.
Disliked: The staff were amazing

Exceptional

Exceptional

It was such a nice...

Liked: I like how clean the hotel is and how nice the staff is.
Disliked: We had some problems with the water not heating up, but I called the front desk and they sent someone right away.