Nautilus Sonesta Miami Beach

My stay at this hotel...

Liked: The Location was very good.
Disliked: My stay at this hotel in Miami was extremely disappointing from start to finish. The room I was given had lights that didn’t work and a dirty bathroom. I reported this to reception, but it was as if they didn’t care—nothing was done to address the issues.To make matters worse, I was robbed during my stay. Someone entered my room and stole two bottles from the minibar, along with my wallet, bags, and phone. Even though I gave the hotel the exact time stamp, it still took them 9 hours to locate the CCTV footage—and even then, they did absolutely nothing to accommodate me.The swimming pool was dirty, and to top it all off, there was constant work going on throughout the night which made it impossible to sleep. The front desk staff, especially Tanya, had a terrible attitude and showed no concern whatsoever for any of these problems.For a hotel advertised on Booking.com as 5-star, charging over £200 per night, I expected professionalism, cleanliness, and comfort. Instead, I was met with neglect, rudeness, poor standards, and a complete lack of accountability.This is not a 5-star hotel by any measure. I left extremely disappointed and would strongly advise others to avoid this place. Miami has far better options that actually live up to the standard they claim.

Great hotel minus the communication...

Liked: The property was amazing location for the beach , rooms were huge and spacious
Disliked: Would of been nice to know ahead of my stay that there was construction next to us that went in from Monday stating at 8 am till 5pm, even at the pool the beeping of reversing construction vehicles and being woken up at 8 am, having known this in advance I wouldn’t of stayed Also you have to put a $150 per night deposit that then gets released Upto 20 business days if you’re card is international

It is a nice hotel...

Liked: Nice clean hotel. Close to the beach and shops. Friendly staff. Well air-conditioned, had a water fountain and ice machine.
Disliked: Our view from the window was terrible - into a next door concrete building. Noisy drunk people chatting in the corridor and I could hear the screaming child through the wall from next door

A good location, nice hotel...

Liked: Clean and modern
Disliked: Staff took a long time to serve us and bring any food/drinks then got it all wrong unfortunately.

10 star hotel

Liked: Very friendly staff
Disliked: The buffet same thing every morning

Disappointing

Exceptional

Very good

The lobby was nice and...

Liked: The location
Disliked: The rooms has very bad view Most of the rooms look at the side wall god the adjacent hotel