Nautilus Sonesta Miami Beach Guest Reviews
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0.3 miles from Miami Beach centre |
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Christine Wed, 13 March 2024
Liked: We had a great beach day with great personable service from Isaac who actually remembered us from the year before. He’s very willing to let you know good restaurants and engages the guests in friendly conversation
Disliked: A possum was on the walkway. The pool closes too early.
Vilen Wed, 13 March 2024
Pleasant
Liked: Location is great
Disliked: The receptionist Asia was very malevolent, when we arrived to the hotel. From the starting of our check in she tried to make troubles, because we booked the hotel from Mar 4 to Mar 9, but arrived in early morning on Mar 5th. She tried to tell us, that because of late arrival our booking was cancelled and we were fined by the booking.com. After arguing she called the manager, who solved the problem.The bathroom is very old and uncomfortable.
Jtravel112022 Tue, 12 March 2024
Very good
Louisa Sun, 10 March 2024
Great location - pool, access...
Liked: Location and pool
Disliked: Room was small with no view and chairs were worn and split
Suzanne Fri, 8 March 2024
Short stay but had excellent...
Liked: Location
Disliked: Price
Cindy Thu, 7 March 2024
This was a really bad...
Liked: Thank you to the pool staff. They almost made us forget how bad our poor our stay was. The pool staff was great!
Disliked: Prior to booking our stay for 2 rooms 2 families over $3000 for 3 days. I called the hotel and asked them if there was any construction at their hotel or in the surroundings. 2 different people on the phone assured me that there was NO construction. When we got there it was night time and I we could really see what was going on outside. However the first night, we try to take a shower (with a baby) there is NO hot water. So we call the front desk and the person respond with an attitude and tell us that this is not possible. We then change room at midnight, with a child. The next morning, I was woken up with the noise of construction, huge cranes on BOTH sides of the hotel. Very loud noise at 7:30 AM! The same day we receive a notice that there won’t be any water AT ALL between from 10 pm on. I wanted to change the hotel but because we were 2 families it would have been too much trouble. The next day we receive another notice that there won’t be any electricity from 9AM. That morning, we go down for breakfast (that we pay for) and the host tell us that we can eat outside because they have a party. Who goes to Miami to be inside? It was my 30th birthday week and my family came all the way from Europe. This was a really bad experience all the way around. Lies, attitude, uncomfortable stay. The following day we changed hotel and it was better and cheaper.
Debra Wed, 6 March 2024
Could have been so much...
Liked: The location of the hotel and the staff.
Disliked: The noise! We complained after two nights because we were close to the elevator and it was really noisy. The member of staff who arranged the move was lovely. Then we had a family with a small child in the room above our new room. The child was making a huge noise from around 6am. On top of this, there is construction work going on BOTH SIDES of the hotel so the sound of jackhammers during the day spoilt what should have been a relaxing time. So disappointing...I also didn't expect to pay for the use of an umbrella on the beach. Surely I've paid for the amenities already?
Fabio Wed, 6 March 2024
Very good
Francesca Wed, 6 March 2024
Had a lovely 4 days
Liked: Great location plenty of activities and staff were friendly
Disliked: Construction work was annoying
Amandeep Tue, 5 March 2024
Pleasant