Disappointing

Very good

Passable

Good

Poor

Liked: Good spa
Disliked: The staff never say hello when u walk through the lobby past the desk. Quite rude when u book in. Rooms are dated and smelly and Literally full of cob webs. The garden rooms are very dated/dirty and creepy as hell.

5* service absolutely fantastic staff

Liked: The staff at the hotel have certainly gone out of ther way to look after us whilst staying, the customer service in this hotel is by far the best you could expect.

Very good

Liked: The bedroom and bathroom were very good and clean
Disliked: the carpets were worn out in the room

Good

Poor

Liked: The building looks great.
Disliked: The building looks great but lacks any comfort, and cleanliness is a real issue. Nothing like the presentation shown in the images. The carpet was absolutely disgusting, the bed quite clearly had a budget Mattress. We were greeted by faeces in the toilet and dust on every surface. Could not be more dissatisfied.