Disappointing

Liked: Loved the complimentary good quality coffee and different flavour of teas, and not sour apples. The bananas were gone very quickly. Half and half cream constantly disappeared. Sometimes teas were empty because people use them or took too much extra bags. Loved the 24-hour common room that people could hang out and chat and not disturb roommates. The sleeping pods were great and liked the mini fridge in my room. Liked that it was a clean place. The music was sometimes good and put me in a better mood. I didn't used the basement practice room that guests could use for two-hours. There's supposed to be discounts to things or free tour but I didn't take advantage of them this time.
Disliked: The hostel is located by Tenderloin, where it is unsafe area that homeless people, people with mental illnesses, drug users, etc. hang out. You feel extremely uncomfortable walking through the area at night alone. There were broken glass on sidewalks from vehicles smashed and broken into. You have to get back into the hostel before sunset for personal safety. Some homeless people also stayed at the hostel, heard (unconfirmed) that other hostels had more homeless people staying there and were more dirty. Steps going up to the next floor were dangerous tripping hazard because they were uneven. The mini bottles of shampoo and body wash were too little for a long stay and also not so great quality. Didn't liked that housekeeping kept throwing things out that were not garbage, it was frustrating. They could not speak English and I didn't speak Spanish to tell them not to throw things away. Surprised there was no place to cook food. Didn't liked that there was no one who knew which streets to avoid, where the steep hills were to avoid, and how to walk to places. Not everyone is rich to use Uber/Lyft/taxi. It was very loud when they played music or live shows downstairs that you couldn't hear people in the common room you were talking to. It did not helped my disability. Washrooms were constantly full of water on the floor, the lights would go off while you showered, and there were no hooks to hold your clothes or purses/bags. The shower stalls were very tight. Wifi connection was bad, it kept disconnecting or refused to connect. They charge your card a week before you arrive.