Mt. Madison Inn & Suites

Exceptional

Liked: Close to everything we needed, great price for a clean and comfortable stay!

Poor

Liked: Location was where we needed
Disliked: Wasn’t very clean, hot water in shower did not work and ac wouldn’t run consistently. Not worth the cost.

Staff was great, hotel was...

Liked: Staff was very accommodating about several negative issues.
Disliked: Hotel was not ready for guests. Shouldn't have taken reservation until they were. Room was dirty, bathtub faucet running loudly, phone didn't work, TV remote didn't work, Pool not open as advertised.

Not the best

Disliked: We got locked out the room. Left to get dinner and key card wouldn’t work. No one was at the front office ended up not even staying drove home 3.5 hours!

Poor

Unsanitary.

Liked: Nothing
Disliked: We walked into our Room (116) and the first thing we smell was mold. We aired out the room by opening the windows. But the smell would not dissipate. My wife a few mins later saw a bug crawling on the bed skirt which was the final straw. We went to the front desk to make them aware and asked for a refund. They agreed to refund the stay, but said they couldn’t process refunds till close of business. Not sure if they are really going to refund the stay. I will be calling booking.com tomorrow to see if they refunded the virtual credit card.. so eventually booking.com can refund my card. Hopefully all goes well.

Very poor

Disliked: Room had a foul odor

Will not stay there again

Disliked: The room was small and the bathroom was dirty. Needed to use Clorox wipes to clean it. Not what you expect when you pay that much.

Passable

Liked: very clean. staff pleasant.
Disliked: There was a smart tv but the internet speed was very slow. We tried watching live tv but it constantly was unavailable or buffering. We attempted to connect to our Disney + account but the internet wouldn't allow that either. Very displeased.