Moxy by Marriott San Diego Gaslamp Quarter

Very good

Exceptional

Terrible experience

Liked: The two female managers were nice.
Disliked: I had a deeply upsetting and traumatic experience at this hotel.From the moment I checked in, things started going wrong. The AC in my room was broken and extremely loud, I couldn’t turn it off. I reported it on the first day, but nothing was done, and the noise only got worse. I barely slept that night.The following night, the issue still wasn’t fixed. Thankfully, a kind female manager offered to move me to another room at midnight. It was inconvenient, but I agreed. I didn’t bring all of my belongings because I was told the AC would be fixed in the morning.But what happened the next morning was far worse.After breakfast, I returned to my original room to shower and get my things, and while I was coming out of the shower, a man entered my room without knocking or announcing himself. I was alone, undressed, and completely shocked. As a woman traveling by herself, this was absolutely terrifying.Minutes later, I received a call in the room from a manager named Luis, who aggressively asked, “Are you in that room or the other room?!” He didn’t apologize or show any concern. I was visibly shaken, trying to explain what had just happened, but he kept interrupting and speaking to me rudely, repeating, “I asked a simple question!” as if I had done something wrong.I was so distressed by how he spoke to me, with no empathy or professionalism, that I ended up crying and having a panic attack.When I went downstairs to speak with him in person, he continued to be extremely rude, again blaming me as if I had caused the situation. While some of the other managers were kind, Luis’s behavior completely ruined my trip. I felt unsafe, disrespected, and truly shaken.On top of all of that, I was told that rooms are cleaned every other day unless you specifically request daily cleaning, which I did, but no one ever came to clean the room. Just another example of the poor communication and lack of basic service.

We enjoyed the hotel and...

Liked: The Moxy was fun place to stay in. The hotel was vibrant, eclectic and friendly. My daughter and I stayed for her 21st birthday. The staff were very welcoming, friendly, and very polite. The location was centrally located to all the bars and restaurants in the Gaslamp. We will consider staying there every time we visit San Diego.
Disliked: The bed wasn’t very comfortable.

Overall stay was relaxing ..

Liked: The vibe was nice and ambience
Disliked: The water temperature fluctuates fromHot to cold we had to wait a long while to warm up the shower. And once we showered cold water came out. Wasn’t too happy about that

Mostly work, a little play....

Liked: Great vibe, the best staff.

Very good

Superb

Exceptional

Liked: Everything about this property was amazing.I would love to come back
Disliked: Nothing I can think of