Moxy by Marriott San Diego Gaslamp Quarter

Exceptional

Almost perfect.

Liked: The staff is great. Location excellent. Rooms are cozy.
Disliked: Housekeeping opened my door at 9am while I was undressed out of the shower. Then about (30) minutes later they came back knocking. That’s never happened before and I was not thrilled. If check out time is set then I should not be bothered before then. And I should never have been walked in on like that. I love this place when I have work in town and I hope that never happens again.

Passable

Very good

Very good

Exceptional

Very good

Exceptional

Terrible experience

Liked: The two female managers were nice.
Disliked: I had a deeply upsetting and traumatic experience at this hotel.From the moment I checked in, things started going wrong. The AC in my room was broken and extremely loud, I couldn’t turn it off. I reported it on the first day, but nothing was done, and the noise only got worse. I barely slept that night.The following night, the issue still wasn’t fixed. Thankfully, a kind female manager offered to move me to another room at midnight. It was inconvenient, but I agreed. I didn’t bring all of my belongings because I was told the AC would be fixed in the morning.But what happened the next morning was far worse.After breakfast, I returned to my original room to shower and get my things, and while I was coming out of the shower, a man entered my room without knocking or announcing himself. I was alone, undressed, and completely shocked. As a woman traveling by herself, this was absolutely terrifying.Minutes later, I received a call in the room from a manager named Luis, who aggressively asked, “Are you in that room or the other room?!” He didn’t apologize or show any concern. I was visibly shaken, trying to explain what had just happened, but he kept interrupting and speaking to me rudely, repeating, “I asked a simple question!” as if I had done something wrong.I was so distressed by how he spoke to me, with no empathy or professionalism, that I ended up crying and having a panic attack.When I went downstairs to speak with him in person, he continued to be extremely rude, again blaming me as if I had caused the situation. While some of the other managers were kind, Luis’s behavior completely ruined my trip. I felt unsafe, disrespected, and truly shaken.On top of all of that, I was told that rooms are cleaned every other day unless you specifically request daily cleaning, which I did, but no one ever came to clean the room. Just another example of the poor communication and lack of basic service.