Mount Pleasant Hotel

We decided to stay at the Mount Pleasant after booking for the theatre when we saw it was within walking distance. What a mistake we made! We should have realised when we were asked for payment before and a fifty pound deposit for damages! As we left for a walk after checking in we only had a vague idea of what was ahead. When we returned from the theatre and tried to settle on the beds they creaked with every move. The pillows were lumpen and the linen worn. The back of the bath was covered with mould and the so called bath towels minute and thin. Neither of us managed to sleep on the tired mattresses and after hearing some else's toilet motions through the very thin walls we decided to have an early breakfast. We were shocked to be presented with a flask of tea which we were expected to pour ourselves, a paltry show of cereal and a sad bowl of a few pears and grapes. Then the star of the show - a toaster with a pile of big standard sliced bread - make your own toast when the room was £105. We tried to laugh it off, but still ache from the bad beds. I tried twice to contact the proprietor to discuss the situation but he has remained unavailable. Dear guests, if you feel you wish to stay in this awful place just pop into the ladies toilet close to the back entrance and look at the wall paper administered by a manic decorator who believes in a new pleated arrangement and you will see this is a metaphor for the amount of care shown in this hotel. Beware!

Liked: The staff who tried to cover up were young and pleasant.
Disliked: Faulty towers, more youth hostel than hotel but hotel prices!

Enjoyed the stay in a...

Liked: Close to walks & town with good parking
Disliked: N/a

Very good

Exceptional

Lovely property but no air...

Liked: Convenient
Disliked: My room (11) had pegs fitted to the window couldn’t open more than a few inches. I’m sure that it’s sensible from a security perspective but in the recent heatwave that room was unbearable and sadly the fan provided could not cool it sufficiently to make any real difference. I also found the main shower towel too small.

Good

Liked: Location
Disliked: Disappointed with room/price paid, no USB ports in room, no view, evening meal quite bland.

Mature friendly hotel.

Liked: Cooked Breakfast excellent.Poor Continental.
Disliked: Plumbing.Washbasin blocked and no immediate attempt to clear it.

Very good

Excellent would recommend to anyone...

Liked: Location was really good food was very good breakfast excellent a very special hotel staff went over the top to make hotel excellent

Made the stay in my...

Liked: Helpful, friendly Reception at all times. Rescued me two days running when I could not turn the shower off! Bed really comfortable. Friendly Staff at breakfast. Food was delicious and plentiful. Cleaning Staff were friendly and nothing seemed too much trouble. The view from my room was worth the small extra charge. I would stay again.
Disliked: Nothing to report.