Mount Pleasant Hotel

We decided to stay at the Mount Pleasant after booking for the theatre when we saw it was within walking distance. What a mistake we made! We should have realised when we were asked for payment before and a fifty pound deposit for damages! As we left for a walk after checking in we only had a vague idea of what was ahead. When we returned from the theatre and tried to settle on the beds they creaked with every move. The pillows were lumpen and the linen worn. The back of the bath was covered with mould and the so called bath towels minute and thin. Neither of us managed to sleep on the tired mattresses and after hearing some else's toilet motions through the very thin walls we decided to have an early breakfast. We were shocked to be presented with a flask of tea which we were expected to pour ourselves, a paltry show of cereal and a sad bowl of a few pears and grapes. Then the star of the show - a toaster with a pile of big standard sliced bread - make your own toast when the room was £105. We tried to laugh it off, but still ache from the bad beds. I tried twice to contact the proprietor to discuss the situation but he has remained unavailable. Dear guests, if you feel you wish to stay in this awful place just pop into the ladies toilet close to the back entrance and look at the wall paper administered by a manic decorator who believes in a new pleated arrangement and you will see this is a metaphor for the amount of care shown in this hotel. Beware!

Liked: The staff who tried to cover up were young and pleasant.
Disliked: Faulty towers, more youth hostel than hotel but hotel prices!

Very good

Liked: Staff where lovely and friendly breakfast was amazing
Disliked: Abit pricey for facilities and parking

Exceptional

Very good

Lovely accommodation lovely setting lovely...

Liked: Excellent facilities excellent location lovely food and very good customer service
Disliked: Nothing

The hotel staff were brilliant....

Liked: It was a good location.

Very enjoyable four days.

Liked: Room clean and quiet. Breakfast excellent. Service good. Location very central in Great Malvern.
Disliked: All okay.

A short overnight stay in...

Liked: Stunning view from Room 2. Perfect town centre location.Tasty breakfast.Would we stay there again? Without a doubt!
Disliked: No complaints - Mount Pleasant delivered what we'd hoped for.

Superb

Excellent.

Liked: Central location with excellent food options in two restaurants. Rooms were good quality and very comfortable. 4 EV charging points at a reasonable price.