Mount Pleasant Hotel, Great Malvern

We decided to stay at the Mount Pleasant after booking for the theatre when we saw it was within walking distance. What a mistake we made! We should have realised when we were asked for payment before and a fifty pound deposit for damages! As we left for a walk after checking in we only had a vague idea of what was ahead. When we returned from the theatre and tried to settle on the beds they creaked with every move. The pillows were lumpen and the linen worn. The back of the bath was covered with mould and the so called bath towels minute and thin. Neither of us managed to sleep on the tired mattresses and after hearing some else's toilet motions through the very thin walls we decided to have an early breakfast. We were shocked to be presented with a flask of tea which we were expected to pour ourselves, a paltry show of cereal and a sad bowl of a few pears and grapes. Then the star of the show - a toaster with a pile of big standard sliced bread - make your own toast when the room was Â£105. We tried to laugh it off, but still ache from the bad beds. I tried twice to contact the proprietor to discuss the situation but he has remained unavailable. Dear guests, if you feel you wish to stay in this awful place just pop into the ladies toilet close to the back entrance and look at the wall paper administered by a manic decorator who believes in a new pleated arrangement and you will see this is a metaphor for the amount of care shown in this hotel. Beware!

Liked: The staff who tried to cover up were young and pleasant.
Disliked: Faulty towers, more youth hostel than hotel but hotel prices!

Very good

Great Central Location - Nice, Clean and very Friendly

Liked: Car Parking spaces were a good size for SUV :-) Nice, Clean, Friendly - All in all really great :-) Great selection at Breakfast, and Coffee on Tap :-)
Disliked: Could do with a little more parking, but managed to find a space eventually.

Great Central Location - Nice,...

Liked: Car Parking spaces were a good size for SUV :-)Nice, Clean, Friendly - All in all really great :-)Great selection at Breakfast, and Coffee on Tap :-)
Disliked: Could do with a little more parking, but managed to find a space eventually.

Enjoyed our stay, room was lovely but let down by small details.

Liked: The Executive Room was lovely, very spacious with an amazing view of the cathedral/church from our bedroom window, the bed and linen were very comfortable. Towels could of been better, looked like they had seen better days and not very soft. I would expect better for the cost of this room. Location was excellent as was the parking, which was free of charge and so close to all amenities. Staff were helpful and nice.
Disliked: We waited 30 minutes for our cooked breakfast, there was a small of drains in our bedroom and we had not hot water in the morning so not able to have a shower, I accept this was not the fault of the hotel and maintenance were called, just our bad luck, but even so, you expect better for the cost of this room.

Enjoyed our stay, room was...

Liked: The Executive Room was lovely, very spacious with an amazing view of the cathedral/church from our bedroom window, the bed and linen were very comfortable. Towels could of been better, looked like they had seen better days and not very soft. I would expect better for the cost of this room. Location was excellent as was the parking, which was free of charge and so close to all amenities. Staff were helpful and nice.
Disliked: We waited 30 minutes for our cooked breakfast, there was a small of drains in our bedroom and we had not hot water in the morning so not able to have a shower, I accept this was not the fault of the hotel and maintenance were called, just our bad luck, but even so, you expect better for the cost of this room.