We decided to stay at the Mount Pleasant after booking for the theatre when we saw it was within walking distance. What a mistake we made! We should have realised when we were asked for payment before and a fifty pound deposit for damages! As we left for a walk after checking in we only had a vague idea of what was ahead. When we returned from the theatre and tried to settle on the beds they creaked with every move. The pillows were lumpen and the linen worn. The back of the bath was covered with mould and the so called bath towels minute and thin. Neither of us managed to sleep on the tired mattresses and after hearing some else's toilet motions through the very thin walls we decided to have an early breakfast. We were shocked to be presented with a flask of tea which we were expected to pour ourselves, a paltry show of cereal and a sad bowl of a few pears and grapes. Then the star of the show - a toaster with a pile of big standard sliced bread - make your own toast when the room was £105. We tried to laugh it off, but still ache from the bad beds. I tried twice to contact the proprietor to discuss the situation but he has remained unavailable. Dear guests, if you feel you wish to stay in this awful place just pop into the ladies toilet close to the back entrance and look at the wall paper administered by a manic decorator who believes in a new pleated arrangement and you will see this is a metaphor for the amount of care shown in this hotel. Beware!

Liked: The staff who tried to cover up were young and pleasant.
Disliked: Faulty towers, more youth hostel than hotel but hotel prices!

Lovely relaxing break

Liked: Breakfast was excellent and we had a very comfortable stay
Disliked: Everything excellent

Excellent value for money b&b...

Liked: We were in Malvern to go to the theatre, so stayed overnight. We have visited Malvern many times and so we knew the hotel would be ideally situated for the theatre and Town Centre. The adjacent car park is very helpful. We had a standard room which is small but ok for one night; any longer would be a squash, and the room does not have a chair. Breakfast was excellent; buffet for cereals, toast, fruit and juices. The Full English was first class ;it is far better if it is freshly cooked, rather than buffet style. My wife had smoked salmon and scrambled eggs, which was also good.
Disliked: Room was small

The staff couldn?t have been...

Liked: The location was great
Disliked: The damp smell in the room

Superb

Liked: Lovely hotel, staff were polite and I was met with a smile and helpful assistance at reception. The food and drink was very good and restaurant staff very friendly

Gracious Good Value hotel in...

Liked: The location couldn?t be better. Totally central to Malvern, steps away from restaurants, shops and overlooking the Priory with far reaching views. The charming character hasn?t been spoilt and the hotel has a lovely genteel atmosphere. Rooms were very spacious and beds very comfortable.
Disliked: Nothing

Fantastic hotel

Liked: Friendly and attentive staff Beautiful hotel and room was a great size, comfortable, well decorated & equipped Would definitely recommend
Disliked: n/a

Exceptional

Fabulous

Liked: Great location and really good service
Disliked: Rubbish electric shower

Good