Motto by Hilton New York City Chelsea

Superb

Exceptional

Liked: the view from the room was just stunning

Exceptional

Over all great choice

Liked: We were close to the subway, Starbucks, little stores and deli type places. Great pizza all over the place. Now the hotel offers two free waters per room but they have price tags on them which made me wonder if they'd charge us but they didn't. They do a $10 off per room per day but the hotel restaurant is very expensive so the $10 doesn't really make a dent in your bill but you can get a coffee at the bar every day to use that. The rooms are classy enough and beds are very comfortable. They are small and maybe only 10 rooms per floor. They don't have closets but you hang your clothes on the wall pegs or fold them in drawers under your bed. The only thing I found missing was a safe but funny thing and worth noting is it's under one of the beds in a drawer but I didn't find it til I was packing to go lol. My toilet was not fixed to the tile which I reported to the main desk. Hoping they fix that in 3408. It could have felt less to rickety had that been secured. Also, the shower handle/faucet broke during my daughter's shower late at night so it wouldn't turn off. I called the main desk maybe around 11 pm and someone came and fixed it, got the water off and handle working in a reasonable fast time. I didn't ask for compensation and they didn't offer so I'm not sure if they would have offered anything. It feels like a place that doesn't. I had gotten permission through booking.Com to stay a bit later on my two rooms since I had a 4:45 flight but the in person people said only til 1:00. It worked out I guess since we needed to leave earlier anyway but there seems to be a disconnect with who answers here and the actual hotel. They didn't have the names listed right in their computer but had the 2nd person's name mooshed with the last name.
Disliked: No service elevator, disconnect between booking.Com response and in person hotel desk, some maintenance problems

Great location and value for...

Liked: The view from our room was fantastic! The elevators are very fast which is nice when you're on the 41st floor. The decor in the rooms was modern and new. It was on a street that wasn't too busy. It was close to Whole Foods.
Disliked: The gym was small and busy so the space that there was was filled. The restaurant was pretty good, but a la carte and pricey. No shower caps provided.

Overall the room was good...

Liked: The hotel’s location was fantastic—right in the heart of Manhattan and conveniently close to the subway, Starbucks, Dunkin’ Donuts, supermarkets, and a variety of restaurants. We especially enjoyed the view from our room on the 32nd floor; it was truly impressive.
Disliked: The room itself was quite small and may not be suitable for families or couples looking for a more spacious stay. Unfortunately, not all of the front desk staff were friendly or accommodating. The TV offered very limited functionality—no channel guide or program info, and it wasn't connected to the internet. Additionally, the in-room phone didn’t work, and despite informing the reception, it was never repaired. This meant we had to take the elevator down to the front desk for any request, which was inconvenient.

Very good

Exceptional

Best view in New York...

Liked: The best view in the entire city, I had low expectations of the view but boy did they deliver, definitely reccomend the hotel to anyone looking for a view of the skyline.
Disliked: Nothing.