Exceptional

We loved this little hotel!...

Liked: The rooms, location and staff
Disliked: The stairs!

Friendly, and comfortable hotel in...

Liked: Clean and comfortable room with friendly employees. Great location.
Disliked: The toilet stall was so small it was difficult to use.

Exceptional

Superb

Great Eco friendly Hotel

Liked: Best eco friendly hotel yet in a great location. Staff was welcoming and helpful.

Beyond expectations; on my list...

Liked: It was an old castle of the 15th century, and they had kept as much as possible of the old wall. The location was dead-center (100m from the cathedral), many shops, cafes bars, restaurants, etc., but you did not have any noise of the bars. Safe (there was always someone at the reception; some other 5-stars in Utrecht don't. The rooms had the goose-theme, different levels, different colors. Very thoughtful: personalized welcome cardAs usual the standard coffee machines, but with 4 cups; they mostly give you two when you're on your own
Disliked: You're out of luck if the elevator fails. You have to drag the suitcase won an old 16-century stairwell, those are pretty narrow. Cleaning was a bit sloppy in my room, there were some papers that were not picked up. They should better indicate that there's no breakfast; what was on offer was less than continental, and you should go to one of the many in the area. Pricy (230€/night), but absolute value for money

very good hotel in Utrecht

Liked: Very friendly staff, hotel owner (or manager) know how to make you feel happy - personal card in the room, lot of a little ideas about your stay and very nice indeed. Great location. Vary happy i have chosen this hotel.
Disliked: Everything superb.

Exceptional