Motel One Warsaw-Chopin

Exceptional

Very clean rooms, nice staff

Liked: Clean
Disliked: Did not have ironing board and tea in the room

Fashionable and convenient

Liked: Breakfast was really good and the Chopin museum across the street was an unexpected bonus. Shops and restaurante a Block away were conveniente.
Disliked: There was no cold water dispenser

Clean and comfortable rooms, opposite...

Liked: Great location, exceptionally clean, very comfortable. The room was rather small but adequate for my stay. I did enjoy the breakfast.

Good

Passable

Liked: L'emplacement et ma chambre quand elle est propore
Disliked: English version.Customer Feedback and Evaluation Report - Stay from July 21 to 24, 2025Context: This report aims to analyze a three-night stay, from July 21 to 24, 2025, and identify major friction points that negatively impacted the customer experience, with a view to continuous service improvement.Analysis of points raised:1. Welcome and Staff Language ProficiencyUpon arrival, the initial positive impression of the hotel lobby was tempered by the perceived quality of the reception service. It is regrettable to note a lack of staff perfectly fluent in English and French, especially in an establishment that welcomes international clientele. Communication is the cornerstone of the customer experience, and the inability to communicate effectively in key languages can generate frustration and misunderstanding from the very beginning of the stay. According to international hotel standards, a multilingual team is essential to ensure an inclusive and quality welcome.2. Design and Functionality of Common Areas (Breakfast)The setup of the lobby and bar area for breakfast service raises serious questions of design and functionality. Transforming a bar lounge into a breakfast room, particularly with furniture predominantly consisting of low tables, creates an uncomfortable and poorly ergonomic environment for guests. The analogy to a "boarding hall" is telling and suggests a lack of privacy and conviviality. For a hotel of the indicated size (approximately 400 rooms spread over ten floors), a dedicated and appropriate breakfast room is imperative to manage guest flow and offer a pleasant experience. This type of configuration can significantly impact customer satisfaction and goes against the expectations of comfort and practicality generally associated with a hotel, even of intermediate category.3.

Good

Recommended during hot summer, Good...

Liked: I booked because of good reviews about A.C. because it could have been very hot otherwise. And it went as expected.
Disliked: Could have small fridge and tea maker in room, breakfast can have some hot dish as well.

Good for one night only

Liked: Cleanliness and location
Disliked: No fridge. No coffee or tea making facilities in the room